Customers connected via Telia ISP cannot connect to ESET Cloud Services
Update - We are aware of an issue with the Telia internet service provider that prevents customers from accessing ESET Cloud Services. We will provide updates in due course.
Jun 29, 2026 - 13:44 CEST
Investigating - We are aware of an issue with the Telia internet service provider that prevents customers from accessing ESET Cloud Services. We will provide updates in due course.
Jun 29, 2026 - 13:40 CEST
ESET PROTECT Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Inspect Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Cloud Office Security - Microsoft 365 Operational
Europe, Africa, Asia Pacific, Japan Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET Cloud Office Security - Google Workspace Operational
Europe, Africa, Asia Pacific, Japan Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET Connect Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Secure Authentication Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET PROTECT Hub Operational
ESET LiveGrid® Operational
ESET LiveGuard Operational
ESET Business Account Operational
ESET MSP Administrator Operational
ESET Threat Intelligence Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 6, 2026

Degraded performance of ESET Secure Authentication Apple Push Notification Service
Resolved - The incident has been resolved.
Aug 6, 12:07 CEST
Monitoring - Connections to APNS should be fully functional and no connection errors were logged since yesterday (4.8.2026) 16:30 CET (14:30 UTC). There is no degradation of the service at present.

The incident is being monitored.
Aug 5, 10:49 CEST
Update - A fix was implemented.
Aug 5, 10:47 CEST
Update - The issue should be resolved soon.
Aug 5, 10:47 CEST
Identified - The cause of the issue was identified.
Aug 5, 10:47 CEST
Update - Investigation is still ongoing. The network issue is being consulted with Apple support.

The scope of degradation has been evaluated to approximately 5-10 push notifications dropped every 15 minutes.

Alert has been published to let customers know they can still use alternative OTP authentication method:
https://support.eset.com/en/alert8983
Aug 4, 17:56 CEST
Investigating - We have identified a problem with ESET Secure Authentication Apple Push Notification Service for iOS devices . There are intermittent drops in connection and some of the push notifications are not arriving for users with iOS devices.
Aug 4, 09:25 CEST
[ESET Identity Service Planned Maintenance]
Completed - The scheduled maintenance has been completed.
Aug 6, 11:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 10:00 CEST
Scheduled - Please be aware that on Thursday August 6 2026, between 8:00 -9:00 UTC, ESET Identity Service will undergo a scheduled maintenance. Customers will not be able to login. The aggregated downtime time should add up to 1 minute within the maintenance window. 

Following ESET cloud security services will be unavailable:
ESET Business Account
ESET Connect
ESET MSP Administrator 2 + API
ESET PROTECT Hub
ESET Cloud Office Security
ESET PROTECT
ESET Inspect
ESET Secure Authentication Cloud
ESET Threat Intelligence
EDU Portal

Thank you for your patience and understanding.
Aug 6, 09:26 CEST

Aug 5, 2026

[ESET Threat Intelligence] planned maintenance
Completed - The scheduled maintenance has been completed.
Aug 5, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 13:00 CEST
Scheduled - Please be aware that on 5th August, 2026, between 11:00 AM - 1:00 PM UTC, ESET Threat Intelligence will undergo a scheduled maintenance. Customers may experience unexpected service outages.

The maintenance is required in order to update ESET Threat Intelligence backend services.

Thank you for your patience and understanding.
Jul 31, 13:00 CEST
[ESET PROTECT] planned maintenance
Completed - The scheduled maintenance has been completed.
Aug 5, 11:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 09:00 CEST
Scheduled - Please be aware that on 05/Aug/2026, between 09:00 -  11:00 CEST, ESET Protect Cloud will undergo a scheduled maintenance. Customers will not be able to ESET Protect Cloud portal.

Thank you for your patience and understanding.
Aug 3, 12:13 CEST

Aug 4, 2026

[ESET Identity Service Planned Maintenance]
Completed - The scheduled maintenance has been completed.
Aug 4, 10:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 09:30 CEST
Scheduled - Please be aware that on Tuesday August 4 2026, between  7:30 -8:30 UTC, ESET Identity Service will undergo a scheduled maintenance. Customers will not be able to login. The aggregated downtime time should add up to 1 minute within the maintenance window. 

Following ESET cloud security services will be unavailable:
ESET Business Account
ESET Connect
ESET MSP Administrator 2 + API
ESET PROTECT Hub
ESET Cloud Office Security
ESET PROTECT
ESET Inspect
ESET Secure Authentication Cloud
ESET Threat Intelligence
EDU Portal

Thank you for your patience and understanding.
Jul 30, 15:26 CEST

Aug 3, 2026

[ESET PROTECT Hub] planned maintenance
Completed - The scheduled maintenance has been completed.
Aug 3, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 10:00 CEST
Scheduled - Please be aware that on Monday, August 03 2026, between 08:00 -  10:00 UTC, ESET PROTECT Hub will undergo a scheduled maintenance. Customers will not be able to log in and perform standard license operations.

The aggregated downtime time should add up to around 60 minutes within the maintenance window.

Thank you for your patience and understanding.
Jul 29, 10:00 CEST

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

[ESET Connect]
Completed - The scheduled maintenance has been completed.
Jul 29, 16:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 08:00 CEST
Scheduled - Please be aware that on Jul 29, 2026, between 6:00 - 14:00 UTC, ESET Connect will undergo a scheduled maintenance. Customers will not be able to use APIs.
The aggregated downtime time should add up to around 5 minutes within the maintenance window.
The maintenance is required in order to release the new version of the product.
Thank you for your patience and understanding.
Jul 24, 08:00 CEST

Jul 28, 2026

[ESET Connect]
Completed - The scheduled maintenance has been completed.
Jul 28, 16:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 08:00 CEST
Scheduled - Please be aware that on Jul 28, 2026, between 6:00 - 14:00 UTC, ESET Connect will undergo a scheduled maintenance. Customers will not be able to use APIs.
The aggregated downtime time should add up to around 5 minutes within the maintenance window.
The maintenance is required in order to release the new version of the product.
Thank you for your patience and understanding.
Jul 23, 08:00 CEST

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Cloud services availability degraded in US region
Resolved - A fix has been deployed, according to SLA monitoring EP, EEIC and ECOS in US seem to have recovered.
Jul 24, 10:04 CEST
Monitoring - A fix has been deployed, and we are monitoring the situation.
Jul 24, 05:23 CEST
Investigating - Multiple services (ESET PROTECT, ESET Dynamic Threat Defense, ESET Secure Authentication (Cloud), ESET Inspect) are partially or completely unavailable in US region.
We are monitoring the situation.
Jul 23, 18:30 CEST

Jul 23, 2026

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