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Customers connected via Telia ISP cannot connect to ESET Cloud Services
Update - We are aware of an issue with the Telia internet service provider that prevents customers from accessing ESET Cloud Services. We will provide updates in due course.
Jun 29, 2026 - 13:44 CEST
Investigating - We are aware of an issue with the Telia internet service provider that prevents customers from accessing ESET Cloud Services. We will provide updates in due course.
Jun 29, 2026 - 13:40 CEST
ESET PROTECT Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Inspect Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Cloud Office Security - Microsoft 365 Operational
Europe, Africa, Asia Pacific, Japan Operational
Americas, Oceania Operational
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Germany Operational
ESET Cloud Office Security - Google Workspace Operational
Europe, Africa, Asia Pacific, Japan Operational
Americas, Oceania Operational
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ESET Connect Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
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ESET Secure Authentication Operational
Europe, Africa, Asia Pacific Operational
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ESET PROTECT Hub Operational
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ESET Business Account Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[ESET Business Account, ESET Inspect, ESET PROTECT, ESET PROTECT Hub] Aug 17, 2026 00:01 - Aug 30, 2026 23:59 CEST

Please be aware that between August 17 and August 30, 2026, selected customers will be transitioned from ESET Business Account (EBA) to ESET PROTECT Hub (EPH) as part of the ongoing platform migration.

During the migration period, affected users may experience a brief interruption when accessing ESET Business Account. In some cases, users who are logged in during the migration may temporarily see a maintenance page while the transition is completed.

Service Impact

The migration is designed to minimize disruption, and any temporary unavailability of ESET Business Account is expected to last only a few minutes. Security services and customer protection remain fully operational throughout the migration period.
Posted on Aug 12, 2026 - 00:05 CEST

Aug 12, 2026

[ESET PROTECT Hub] planned maintenance
Completed - The scheduled maintenance has been completed.
Aug 12, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 10:00 CEST
Scheduled - Please be aware that on Wednesday August 12, between 08:00 - 10:00 UTC, ESET PROTECT Hub will undergo a scheduled maintenance.

The release will still be deployed during the scheduled maintenance window, and there will be no downtime.

Thank you for your patience and understanding.
Aug 7, 15:26 CEST

Aug 11, 2026

[ESET MSP Administrator] planned maintenance
Completed - The scheduled maintenance has been completed.
Aug 11, 11:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 10:00 CEST
Scheduled - Please be aware that on Tuesday, August 11 2026, between 8:00 - 9:00 UTC, ESET MSP Administrator 2 API will undergo a scheduled maintenance. Customers will not be able to login and perform standard operations. The aggregated downtime time should less than 30 minutes within the maintenance.
Thank you for your patience and understanding.
Aug 7, 10:56 CEST

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

Degraded performance of ESET Secure Authentication Apple Push Notification Service
Resolved - The incident has been resolved.
Aug 6, 12:07 CEST
Monitoring - Connections to APNS should be fully functional and no connection errors were logged since yesterday (4.8.2026) 16:30 CET (14:30 UTC). There is no degradation of the service at present.

The incident is being monitored.
Aug 5, 10:49 CEST
Update - A fix was implemented.
Aug 5, 10:47 CEST
Update - The issue should be resolved soon.
Aug 5, 10:47 CEST
Identified - The cause of the issue was identified.
Aug 5, 10:47 CEST
Update - Investigation is still ongoing. The network issue is being consulted with Apple support.

The scope of degradation has been evaluated to approximately 5-10 push notifications dropped every 15 minutes.

Alert has been published to let customers know they can still use alternative OTP authentication method:
https://support.eset.com/en/alert8983
Aug 4, 17:56 CEST
Investigating - We have identified a problem with ESET Secure Authentication Apple Push Notification Service for iOS devices . There are intermittent drops in connection and some of the push notifications are not arriving for users with iOS devices.
Aug 4, 09:25 CEST
[ESET Identity Service Planned Maintenance]
Completed - The scheduled maintenance has been completed.
Aug 6, 11:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 10:00 CEST
Scheduled - Please be aware that on Thursday August 6 2026, between 8:00 -9:00 UTC, ESET Identity Service will undergo a scheduled maintenance. Customers will not be able to login. The aggregated downtime time should add up to 1 minute within the maintenance window. 

Following ESET cloud security services will be unavailable:
ESET Business Account
ESET Connect
ESET MSP Administrator 2 + API
ESET PROTECT Hub
ESET Cloud Office Security
ESET PROTECT
ESET Inspect
ESET Secure Authentication Cloud
ESET Threat Intelligence
EDU Portal

Thank you for your patience and understanding.
Aug 6, 09:26 CEST

Aug 5, 2026

[ESET Threat Intelligence] planned maintenance
Completed - The scheduled maintenance has been completed.
Aug 5, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 13:00 CEST
Scheduled - Please be aware that on 5th August, 2026, between 11:00 AM - 1:00 PM UTC, ESET Threat Intelligence will undergo a scheduled maintenance. Customers may experience unexpected service outages.

The maintenance is required in order to update ESET Threat Intelligence backend services.

Thank you for your patience and understanding.
Jul 31, 13:00 CEST
[ESET PROTECT] planned maintenance
Completed - The scheduled maintenance has been completed.
Aug 5, 11:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 09:00 CEST
Scheduled - Please be aware that on 05/Aug/2026, between 09:00 -  11:00 CEST, ESET Protect Cloud will undergo a scheduled maintenance. Customers will not be able to ESET Protect Cloud portal.

Thank you for your patience and understanding.
Aug 3, 12:13 CEST

Aug 4, 2026

[ESET Identity Service Planned Maintenance]
Completed - The scheduled maintenance has been completed.
Aug 4, 10:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 09:30 CEST
Scheduled - Please be aware that on Tuesday August 4 2026, between  7:30 -8:30 UTC, ESET Identity Service will undergo a scheduled maintenance. Customers will not be able to login. The aggregated downtime time should add up to 1 minute within the maintenance window. 

Following ESET cloud security services will be unavailable:
ESET Business Account
ESET Connect
ESET MSP Administrator 2 + API
ESET PROTECT Hub
ESET Cloud Office Security
ESET PROTECT
ESET Inspect
ESET Secure Authentication Cloud
ESET Threat Intelligence
EDU Portal

Thank you for your patience and understanding.
Jul 30, 15:26 CEST

Aug 3, 2026

[ESET PROTECT Hub] planned maintenance
Completed - The scheduled maintenance has been completed.
Aug 3, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 10:00 CEST
Scheduled - Please be aware that on Monday, August 03 2026, between 08:00 -  10:00 UTC, ESET PROTECT Hub will undergo a scheduled maintenance. Customers will not be able to log in and perform standard license operations.

The aggregated downtime time should add up to around 60 minutes within the maintenance window.

Thank you for your patience and understanding.
Jul 29, 10:00 CEST

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

[ESET Connect]
Completed - The scheduled maintenance has been completed.
Jul 29, 16:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 08:00 CEST
Scheduled - Please be aware that on Jul 29, 2026, between 6:00 - 14:00 UTC, ESET Connect will undergo a scheduled maintenance. Customers will not be able to use APIs.
The aggregated downtime time should add up to around 5 minutes within the maintenance window.
The maintenance is required in order to release the new version of the product.
Thank you for your patience and understanding.
Jul 24, 08:00 CEST
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