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ESET PROTECT Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Inspect Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Cloud Office Security - Microsoft 365 Operational
Europe, Africa, Asia Pacific, Japan Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET Cloud Office Security - Google Workspace Operational
Europe, Africa, Asia Pacific, Japan Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET Connect Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Secure Authentication Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET PROTECT Hub Operational
ESET LiveGrid® Operational
ESET LiveGuard Operational
ESET Business Account Operational
ESET MSP Administrator Operational
ESET Threat Intelligence Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[ESET PROTECT Hub] planned maintenance Mar 13, 2026 09:00-10:00 CET

Please be aware that on Friday, March 13 2026, between 08:00 - 09:00 UTC, ESET PROTECT Hub will undergo a scheduled maintenance.
The release will still be deployed during the scheduled maintenance window, and there will be 1 hour downtime.

Thank you for your patience and understanding.
Posted on Mar 12, 2026 - 09:17 CET

[ESET Identity Service Planned Maintenance] Mar 13, 2026 10:00-11:00 CET

Please be aware that on Friday, 13 March 2026, between 9:00 - 10:00 UTC, ESET Identity Service will undergo a scheduled maintenance. Customers will not be impacted within the maintenance window.

Following ESET cloud security services will be affected:
ESET Business Account
ESET Connect
ESET MSP Administrator 2 + API
ESET PROTECT Hub
ESET Cloud Office Security
ESET PROTECT
ESET Inspect
ESET Secure Authentication Cloud
ESET Threat Intelligence
EDU Portal

Thank you for your patience and understanding.
Posted on Mar 11, 2026 - 17:52 CET

[ESET Business Account, ESET MSP Administrator] Transition of ESET Singapore Mar 17, 2026 12:00 - Mar 23, 2026 20:00 CET

Please be aware that between 17 March – 23 March, during local business hours companies operating under ESET Singapore will undergo a transition from ESET Business Account (EBA) and ESET MSP Administrator (EMA2) to ESET PROTECT Hub.
More information is available at https://support.eset.com/kb8885.
Posted on Mar 12, 2026 - 12:00 CET
Mar 12, 2026

No incidents reported today.

Mar 11, 2026

No incidents reported.

Mar 10, 2026
ESET PROTECT: degraded performance of the consoles hosted in EU
Resolved - This incident has been resolved.
Mar 10, 20:49 CET
Monitoring - A fix has been deployed by our development team.
Mar 10, 20:49 CET
Update - A fix has been deployed by our development team.
Mar 10, 20:48 CET
Update - The issue has been identified and a fix is being implemented.
Mar 10, 20:44 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 10, 20:43 CET
Investigating - We are investigating reports of a degraded performance of the ESET PROTECT consoles hosted in the EU region.
Mar 10, 10:40 CET
Mar 9, 2026
ESET LiveGrid intermittent connectivity issues
Resolved - This incident has been resolved.
Mar 9, 10:12 CET
Monitoring - Issue has been identified and fixed, connectivity with ESET LiveGrid servers should be working again.
Mar 6, 16:49 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 6, 16:48 CET
Investigating - We are currently investigating intermittent issues with connectivity to ESET LiveGrid servers. Customers may see "The ESET LiveGrid servers cannot be reached" in their security products.
Mar 6, 15:23 CET
Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026
Mar 5, 2026

No incidents reported.

Mar 4, 2026
ESET PROTECT in EU: "Login failed: Communication error" on login attempt
Resolved - This incident has been resolved.
Mar 4, 09:26 CET
Monitoring - The issue has been addressed.
We apologize for the inconvenience caused by this.
Mar 4, 09:21 CET
Investigating - Some customers might experience "Login failed: Communication error" errors on login attempt to the ESET PROTECT consoles hosted in the EU cloud region.
We are working on resolution of the issue with a priority, updates will be provided once available.
Mar 4, 08:59 CET
Mar 3, 2026

No incidents reported.

Mar 2, 2026
[ESET MSP Administrator] planned maintenance
Completed - The scheduled maintenance has been completed.
Mar 2, 11:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 10:00 CET
Scheduled - Please be aware that on Monday, March 2 2026, between 9:00 - 10:00 UTC, ESET MSP Administrator 2 API will undergo a scheduled maintenance. Customers will not be able to login and perform standard operations. The aggregated downtime time should less than 1 minute within the maintenance window. Thank you for your patience and understanding.
Feb 25, 10:00 CET
Mar 1, 2026

No incidents reported.

Feb 28, 2026
[ESET LiveGuard] planned maintenance
Completed - The scheduled maintenance has been completed.
Feb 28, 16:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 08:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Feb 26, 10:26 CET
Scheduled - Please be aware that on 28/Feb/2026, between 07:00 - 15:00 UTC, ESET LiveGuard will undergo a scheduled maintenance. Customers will not be able to submit new samples. All samples submitted before 07:00 will be processed as usual. Submission of new samples will be restored once the maintenance is completed.

The aggregated downtime is expected to be between 240 and 480 minutes within the maintenance window. The maintenance is required in order to improve database performance and to perform necessary upgrades and patching.

Thank you for your patience and understanding.
Feb 25, 00:00 CET
Feb 27, 2026

No incidents reported.

Feb 26, 2026
[ESET Inspect] planned maintenance
Completed - The scheduled maintenance has been completed.
Feb 26, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 09:00 CET
Scheduled - Please be aware that on 26 February 2026, between 8:00 - 16:00 UTC, ESET Inspect will undergo a scheduled maintenance. The aggregated downtime time should add up to around 5 minutes within the maintenance window.

Thank you for your patience and understanding.
Feb 23, 11:15 CET
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