Update - - Real-time log sending functionality is restored in US region - EU region audit logs sending is up to date - Events from ESET Inspect and ESET Protect are still delayed in EU region by an hour - the delay is shortening over time and eventually will be gone.
Apr 03, 2025 - 20:40 CEST
Identified - The root cause has been found and the situation should improve
Apr 03, 2025 - 13:59 CEST
Investigating - We are currently experiencing a partial outage affecting the transmission of syslog messages. This issue is impacting the ability to send logs(real-time) from the PROTECT(cloud) instances.
Apr 03, 2025 - 12:32 CEST
ESET PROTECT
Degraded Performance
Europe, Africa, Asia Pacific
Degraded Performance
Americas, Oceania
Degraded Performance
Japan
Operational
Canada
Operational
Germany
Degraded Performance
ESET Inspect
Operational
Europe, Africa, Asia Pacific
Operational
Americas, Oceania
Operational
Japan
Operational
Canada
Operational
Germany
Operational
ESET Cloud Office Security - Microsoft 365
Operational
Europe, Africa, Asia Pacific, Japan
Operational
Americas, Oceania
Operational
Canada
Operational
Germany
Operational
ESET Cloud Office Security - Google Workspace
Operational
Europe, Africa, Asia Pacific, Japan
Operational
Americas, Oceania
Operational
Canada
Operational
Germany
Operational
ESET Connect
Operational
Europe, Africa, Asia Pacific
Operational
Americas, Oceania
Operational
Japan
Operational
Canada
Operational
Germany
Operational
ESET Secure Authentication
Operational
Europe, Africa, Asia Pacific
Operational
Americas, Oceania
Operational
Canada
Operational
Germany
Operational
ESET PROTECT Hub
Operational
ESET LiveGrid®
Operational
ESET LiveGuard
Operational
ESET Business Account
Operational
ESET MSP Administrator
Operational
ESET Threat Intelligence
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 4, 2025
No incidents reported today.
Apr 3, 2025
Unresolved incident: ESET PROTECT(cloud) sending syslog messages delayed.
Completed -
The scheduled maintenance has been completed.
Apr 2, 10:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 06:00 CEST
Scheduled -
Please be aware that on 2nd of April 2025, between 4:00 - 8:00 UTC, ESET LiveGuard will undergo a scheduled maintenance. Customers will have to wait longer for their files to get analysed.
The aggregated downtime time should add up to around 20 minutes within the maintenance window.
Thank you for your patience and understanding.
Mar 28, 06:00 CET
Completed -
The scheduled maintenance has been completed.
Mar 31, 15:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 08:00 CEST
Scheduled -
Please be aware that on March 31, 2025, between 6:00 - 13:00 UTC, ESET Connect will undergo a scheduled maintenance. Customers will not be able to use APIs. The aggregated downtime time should add up to around 5 minutes within the maintenance window. The maintenance is required in order to release the new version of the product. Thank you for your patience and understanding.
Mar 27, 08:00 CET
Completed -
The scheduled maintenance has been completed.
Mar 27, 12:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 10:00 CET
Scheduled -
Please be aware that on March 27th 2025, between 9:00 - 11:00 UTC, ESET LiveGuard will undergo a scheduled maintenance. Customers will not be able to see and receive results.
The aggregated downtime time should add up to around 10 minutes within the maintenance window.
Thank you for your patience and understanding.
Mar 24, 11:34 CET
Resolved -
This incident has been resolved.
Mar 22, 17:28 CET
Monitoring -
Potential problem was identified and fix was applied.
Mar 22, 11:40 CET
Investigating -
Some users in the US region may experience problem with creating installers because of error "Failed to save installer" in ESET Protect.
Mar 22, 11:04 CET