ESET INSPECT Cloud instance is unavailable
Investigating - We are aware of an issue regarding the availability of certain ESET INSPECT instances. We will provide further updates as more information becomes available.
Sep 18, 2026 - 12:20 CEST
[ESET Business Account, ESET PROTECT Hub] planned maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 2026 - 09:20 CEST
Scheduled - Please be aware that between September 14 and September 18 2026, selected customers will be transitioned from ESET Business Account (EBA) to ESET PROTECT Hub (EPH) as part of the ongoing platform migration.

During the migration period, affected users may experience a brief interruption when accessing ESET Business Account. In some cases, users who are logged in during the migration may temporarily see a maintenance page while the transition is completed.

The migration is designed to minimize disruption, and any temporary unavailability of ESET Business Account is expected to last only a few minutes. Security services and customer protection remain fully operational throughout the migration period.

Thank you for your patience and understanding.
Sep 14, 2026 09:20 - Sep 19, 2026 00:00 CEST
Customers connected via Telia ISP cannot connect to ESET Cloud Services
Update - We are aware of an issue with the Telia internet service provider that prevents customers from accessing ESET Cloud Services. We will provide updates in due course.
Jun 29, 2026 - 13:44 CEST
Investigating - We are aware of an issue with the Telia internet service provider that prevents customers from accessing ESET Cloud Services. We will provide updates in due course.
Jun 29, 2026 - 13:40 CEST
ESET PROTECT Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Inspect Major Outage
Europe, Africa, Asia Pacific Major Outage
Americas, Oceania Major Outage
Japan Major Outage
Canada Major Outage
Germany Major Outage
ESET Cloud Office Security - Microsoft 365 Operational
Europe, Africa, Asia Pacific, Japan Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET Cloud Office Security - Google Workspace Operational
Europe, Africa, Asia Pacific, Japan Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET Connect Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Secure Authentication Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET PROTECT Hub Operational
ESET LiveGrid® Operational
ESET LiveGuard Operational
ESET Business Account Operational
ESET MSP Administrator Operational
ESET Threat Intelligence Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 18, 2026

MS Exchange Online email scanning delayed in US and EU
Resolved - The issue has been resolved.
Sep 18, 10:08 CEST
Monitoring - The service should be restored in both regions. We continue to monitor the behavior.
Sep 16, 11:08 CEST
Identified - US environment should not be affected anymore. Mail are processing without any delay.

EU region still affected.
Sep 16, 06:14 CEST
Investigating - We are currently experiencing a delay in MS Exchange Online email scanning that is estimated to 10-30 minutes.

EU and US regions are affected.

To mitigate the issue, the MailScanService was restarted on the SFC machines.

The root cause of the issue has not yet been identified and is currently under investigation.
Sep 15, 21:39 CEST
Monitoring - The scanning process has returned to normal operation. We will continue to monitor performance in case the issue reoccurs.
Sep 15, 10:12 CEST
Identified - Scanning process had returned to normal operation.
Sep 15, 10:06 CEST
Update - Scanning process had returned to normal operation.

We'll monitor performance during work hours in case the issue reoccurs.
Sep 15, 05:40 CEST
Investigating - We are currently experiencing a delay in MS Exchange Online email scanning that is estimated to 10-30 minutes.

To mitigate the issue, the MailScanService was restarted on the SFC machines.
We are currently waiting for the new TTL settings to take full effect and for the scanning process to return to normal operation.

The root cause of the issue has not yet been identified and is currently under investigation.
Sep 14, 21:29 CEST

Sep 17, 2026

No incidents reported.

Sep 16, 2026

ESET Connect 3.13 release: EU + US + JPN
Completed - The scheduled maintenance has been completed.
Sep 16, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 08:00 CEST
Scheduled - Please be aware that on September 16, 2026, between 6:00 - 13:00 UTC, ESET Connect will undergo a scheduled maintenance. Customers will not be able to use APIs.
The aggregated downtime time should add up to around 5 minutes within the maintenance window.
Sep 11, 08:00 CEST

Sep 15, 2026

ESET Connect 3.13 release: CA + DE
Completed - The scheduled maintenance has been completed.
Sep 15, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 08:00 CEST
Scheduled - Please be aware that on September 15, 2026, between 6:00 - 13:00 UTC, ESET Connect will undergo a scheduled maintenance. Customers will not be able to use APIs.
The aggregated downtime time should add up to around 5 minutes within the maintenance window.
The maintenance is required in order to release the new version of the product.
Thank you for your patience and understanding.
Sep 10, 08:00 CEST

Sep 14, 2026

[ESET PROTECT] planned maintenance
Completed - The scheduled maintenance has been completed.
Sep 14, 21:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 18:00 CEST
Scheduled - Please be aware that on 14.09.2026, between 16:00 - 19:00 UTC, ESET PROTECT will undergo a scheduled maintenance in DE region. Customers will not be able to interact with devices in Computers screen. Other parts of ESET PROTECT where information related to computers is displayed may also be affected.

Thank you for your patience and understanding.
Sep 11, 09:21 CEST
ESET Connect 3.12 HF release: CA + DE + EU + US + JPN
Completed - The scheduled maintenance has been completed.
Sep 14, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 08:00 CEST
Scheduled - Please be aware that on September 14, 2026, between 6:00 - 13:00 UTC, ESET Connect will undergo a scheduled maintenance. Customers will not be able to use APIs.
The aggregated downtime time should add up to around 5 minutes within the maintenance window.
The maintenance is required in order to release the new version of the product.
Thank you for your patience and understanding.
Sep 9, 08:00 CEST
ESET Secure Authentication performance issues
Resolved - The issue has been resolved.
Sep 14, 10:14 CEST
Update - We are continuing to monitor for any further issues.
Sep 9, 15:05 CEST
Update - We continue to monitor the issue.
Sep 9, 15:04 CEST
Monitoring - Customers should now be able to access the ESET Secure Authentication console without the previously reported performance issues and unexpected logouts. We continue to investigate the root cause of the issue and are monitoring the service closely.
Sep 9, 11:43 CEST
Investigating - We are investigating reports of degraded performance in the ESET Secure Authentication console affecting customers in the EU region. Customers may experience slow loading times and repeated logouts while using the console. We are actively investigating the issue and will provide updates as they become available.
Sep 9, 11:23 CEST

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

Sep 8, 2026

[ESET Secure Authentication] planned maintenance
Completed - The scheduled maintenance has been completed.
Sep 8, 16:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 10:00 CEST
Scheduled - Please be aware that on September 8, 2026 between 08:00 - 14:00 UTC, ESET Secure Authentication service will undergo a scheduled maintenance.

During the upcoming release, we anticipate that customers using 2FA authentication will remain unaffected. However, please note that logins to ESET Secure Authentication Web Console will be temporarily unavailable for up to 120 minutes. (Customers will not be able to activate 2FA for their accounts and to manage users & components).

Thank you for your patience and understanding.
Sep 3, 10:00 CEST
[ESET PROTECT] planned maintenance
Completed - The scheduled maintenance has been completed.
Sep 8, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 08:00 CEST
Scheduled - Please be aware that on 08.09.2026, between 06:00 -  10:00 UTC, ESET PROTECT will undergo a scheduled maintenance in US region. Customers will not be able to interact with devices in Computers screen. Other parts of ESET PROTECT where information related to computers is displayed may also be affected.

Thank you for your patience and understanding.
Sep 4, 15:55 CEST

Sep 7, 2026

[ESET Secure Authentication] planned maintenance
Completed - The scheduled maintenance has been completed.
Sep 7, 16:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 10:00 CEST
Scheduled - Please be aware that on September 7, 2026 between 08:00 - 14:00 UTC, ESET Secure Authentication service will undergo a scheduled maintenance.

During the upcoming release, we anticipate that customers using 2FA authentication will remain unaffected. However, please note that logins to ESET Secure Authentication Web Console will be temporarily unavailable for up to 120 minutes. (Customers will not be able to activate 2FA for their accounts and to manage users & components).

Thank you for your patience and understanding.
Sep 2, 10:00 CEST

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

[ESET PROTECT] planned maintenance
Completed - The scheduled maintenance has been cancelled.
Sep 4, 10:46 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 08:00 CEST
Scheduled - Please be aware that on 04.09.2026, between 06:00 -  10:00 UTC, ESET PROTECT will undergo a scheduled maintenance in US region. Customers will not be able to interact with devices in Computers screen. Other parts of ESET PROTECT where information related to computers is displayed may also be affected.

Thank you for your patience and understanding.
Sep 2, 09:50 CEST
ESET PROTECT login failures and redirects
Resolved - On 3 September at 13:10, a fix was successfully deployed. All affected instances should now be accessible and operating normally. Since the deployment, no new reports of the issue have been received, indicating that the incident has been resolved.
Sep 4, 10:07 CEST
Monitoring - A fix has been deployed and the affected instances should now be accessible. We are continuing to monitor the service to ensure stability.
Sep 3, 14:36 CEST
Investigating - Some customers may experience issues when logging in to ESET PROTECT. We are working on restoring normal access as quickly as possible. Endpoint protection on managed devices remains fully operational and is not impacted by the availability of the ESET PROTECT console. We will provide further updates as more information becomes available.
Sep 3, 12:48 CEST
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