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ESET Connect Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ESET Connect Jan 23, 2025 08:00-15:00 CET
Please be aware that on January 23, 2025, between 7:00 - 14:00 UTC, ESET Connect will undergo a scheduled maintenance. Customers will not be able to use APIs.
The aggregated downtime time should add up to around 5 minutes within the maintenance window.
The maintenance is required in order to release the new version of the product.
Thank you for your patience and understanding.
Posted on Jan 20, 2025 - 12:52 CET
Past Incidents
Jan 20, 2025
[ESET PROTECT Hub] planned maintenance
Completed - The scheduled maintenance has been completed.
Jan 20, 12:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 10:00 CET
Scheduled - Please be aware that on Monday, January 20, 2025, between 09:00 - 12:00 UTC, ESET PROTECT Hub will undergo a scheduled maintenance. Customers will not be able to login and perform standard license operations.

The aggregated downtime time should add up to around 2 hours within the maintenance window.

Thank you for your patience and understanding.
Jan 16, 15:11 CET
Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025
[ESET Secure Authentication] planned maintenance
Completed - The scheduled maintenance has been completed.
Jan 17, 04:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 03:30 CET
Scheduled - Please be aware that on January 17, 2025 between 02:30 - 03:30 UTC, ESET Secure Authentication and ESET Secure Authentication On-Prem will undergo a scheduled maintenance.

During the upcoming maintenance, customers will not be able to use the Push authentication method. All other 2FA authentication types will remain unaffected.

The aggregated downtime should add up to around 30 minutes within the maintenance window.

Thank you for your patience and understanding
Jan 14, 16:35 CET
Jan 16, 2025
ESET PROTECT: "Failed to load data" errors
Resolved - This incident has been resolved.
Jan 16, 21:02 CET
Monitoring - The issue has been resolved.
Jan 16, 21:01 CET
Identified - The issue has been identified and a fix is being implemented.
Jan 16, 20:58 CET
Investigating - We are investigating reports of "Failed to load data" error when attempting to download a created installer in ESET PROTECT for some of our customers.
Jan 16, 15:06 CET
Jan 15, 2025
ESET PROTECT: Failed to load data errors
Resolved - This incident has been resolved.
Jan 15, 11:17 CET
Monitoring - We have implemented mitigations for this behavior and the issue should no longer occur. We continue to monitor it closely.
Jan 10, 10:54 CET
Investigating - We are investigating reports of "Failed to load data" errors being displayed in the ESET PROTECT for some of our customers.
Jan 9, 11:37 CET
Jan 14, 2025
[ESET Inspect] planned maintenance
Completed - The scheduled maintenance has been completed.
Jan 14, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 09:00 CET
Scheduled - Please be aware that on 14 January 2025 between 8:00 UTC and 16:00 UTC the new version of ESET Inspect will be released. Customers will not be able to log in to the web console and send events to the server during upgrade.

The aggregated downtime time should add up to around 15 minutes within the maintenance window.

The maintenance is required in order to release hotfix to version 2.4 of ESET Inspect

Thank you for your patience and understanding.
Jan 10, 12:43 CET
Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025
Jan 9, 2025
Jan 8, 2025
ESET Connect
Completed - The scheduled maintenance has been completed.
Jan 8, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 08:00 CET
Scheduled - Please be aware that on January 8, 2025, between 7:00 - 13:00 UTC, ESET Connect will undergo a scheduled maintenance. Customers will not be able to use APIs.
The aggregated downtime time should add up to around 5 minutes within the maintenance window.
The maintenance is required in order to release the new version of the product.
Thank you for your patience and understanding.
Jan 6, 07:41 CET
Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

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