ESET logo
All Systems Operational
ESET PROTECT Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
ESET Inspect Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
ESET Cloud Office Security - Microsoft 365 Operational
Europe, Africa, Asia Pacific, Japan Operational
Americas, Oceania Operational
Canada Operational
ESET Cloud Office Security - Google Workspace Operational
Europe, Africa, Asia Pacific, Japan Operational
Americas, Oceania Operational
Canada Operational
ESET Connect Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
ESET PROTECT Hub Operational
ESET LiveGrid® Operational
ESET LiveGuard Operational
ESET Business Account Operational
ESET MSP Administrator Operational
ESET Secure Authentication Operational
ESET Threat Intelligence Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[ESET MSP Administrator] API planned maintenance Dec 10, 2024 09:00-10:00 CET
Please be aware that on December 10, 2024, between 08:00 -  09:00 UTC, ESET MSP Administrator 2 API will undergo a scheduled maintenance. Customers will not be able to perform all operations via API for approx. 2 minutes.

Thank you for your patience and understanding.
Posted on Dec 05, 2024 - 09:50 CET
ESET Connect planned maintenance Dec 11, 2024 08:00-15:00 CET
Please be aware that on December 11, 2024, between 7:00 - 14:00 UTC, ESET Connect will undergo a scheduled maintenance. Customers will not be able to use APIs.
The aggregated downtime time should add up to around 10 minutes within the maintenance window.
The maintenance is required in order to release the new version of the product.
Thank you for your patience and understanding.
Posted on Dec 06, 2024 - 08:00 CET
Past Incidents
Dec 7, 2024

No incidents reported today.

Dec 6, 2024
ESET Secure Authentication customers might be unable to log in
Resolved - This incident has been resolved.
Dec 6, 17:14 CET
Monitoring - The issue was resolved and we continue to monitor the behavior.
Dec 6, 11:00 CET
Update - The team responsible is working on a fix.
Dec 6, 09:55 CET
Identified - The root cause of the issue has been identified.
Dec 6, 09:51 CET
Investigating - ESET Secure Authentication customers using ESET PROTECT Hub might be unable to log into the console.
Log-in attempts might fail with Access denied, your company pool has no free license units.
The two-factor authentication is working correctly.
Dec 6, 09:32 CET
Dec 5, 2024
[ESET Secure Authentication Cloud] planned maintenance
Completed - The scheduled maintenance has been completed.
Dec 5, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 10:00 CET
Scheduled - Please be aware that on December 5, 2024 between 09:00 - 15:00 UTC, ESET Secure Authentication service will undergo a scheduled maintenance.

During the upcoming release, we anticipate that customers using 2FA authentication will remain unaffected. *However, please note that logins to ESET Secure Authentication Web Console will be temporarily unavailable for up to 90 minutes.* (Customers will not be able to activate 2FA for their accounts and to manage users & components).

Thank you for your patience and understanding.
Dec 4, 11:09 CET
Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024
ESET Business account login issues after planned maintenance
Resolved - This incident has been resolved.
Dec 2, 17:09 CET
Monitoring - The issue has been fixed and is now under monitoring
Nov 28, 03:30 CET
Update - Synchronization issue after migration for some accounts
Nov 27, 05:13 CET
Identified - Some users may experience login issues with their ESET Business Account. We are currently working on a fix. Thank you for your patience.
Nov 27, 04:47 CET
Investigating - Some users may experience login issues with their ESET Business Account. We are currently working on a fix. Thank you for your patience.
Nov 27, 03:07 CET
[ESET Inspect] planned maintenance
Completed - The scheduled maintenance has been completed.
Dec 2, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 09:00 CET
Scheduled - Please be aware that on 2 December 2024 between 8:00 - 16:00 UTC the ESET Inspect will undergo a scheduled maintenance. Customers will not be able to log in to the web console and send events to the server for short period of time.

The aggregated downtime time should add up to around 30 minutes within the maintenance window.
Nov 27, 09:00 CET
Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024
Nov 27, 2024
[ESET Inspect] planned maintenance
Completed - The maintenance has been canceled and rescheduled.
Nov 27, 10:53 CET
Scheduled - Please be aware that on 28 November 2024 between 8:00 - 16:00 UTC the ESET Inspect will undergo a scheduled maintenance. Customers will not be able to log in to the web console and send events to the server for short period of time.

The aggregated downtime time should add up to around 30 minutes within the maintenance window.

Thank you for your patience and understanding.
Nov 25, 09:00 CET
Nov 26, 2024
Errors when scanning emails in Exchange online
Resolved - This incident has been resolved.
Nov 26, 15:05 CET
Monitoring - Fix has been rolled-out. Exchange Online is now scanned as usual in all environments.
Nov 26, 13:04 CET
Identified - The team responsible is working on fixing the root cause of this issue.
Nov 25, 16:55 CET
Investigating - We are investigating an issue that is causing some emails in Microsoft Exchange Online to not be scanned and errors to be shown in ESET Cloud Office Security. We will provide updates when more information is available.
Nov 25, 13:26 CET
ESET Identity Service Planned Maintenance
Completed - The scheduled maintenance has been completed.
Nov 26, 10:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 09:00 CET
Scheduled - Please be aware that on Tuesday, 26 November 2024, between 08:00 -  09:00 UTC, ESET Identity service will undergo a scheduled maintenance. Customers will not be able to login.

Following ESET cloud security services will be unavailable for several minutes:
ESET Business Account
ESET Connect
ESET MSP Administrator
ESET PROTECT Hub
ESET Cloud Office Security
ESET PROTECT Cloud
ESET Inspect Cloud
ESET Secure Authentication Cloud
ESET Threat Intelligence
EDU Portal

Thank you for your patience and understanding.
Nov 21, 14:49 CET
Nov 25, 2024
Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage