ESET Secure Authentication performance issues
Update - We are continuing to monitor for any further issues.
Sep 09, 2026 - 15:05 CEST
Update - We continue to monitor the issue.
Sep 09, 2026 - 15:04 CEST
Monitoring - Customers should now be able to access the ESET Secure Authentication console without the previously reported performance issues and unexpected logouts. We continue to investigate the root cause of the issue and are monitoring the service closely.
Sep 09, 2026 - 11:43 CEST
Investigating - We are investigating reports of degraded performance in the ESET Secure Authentication console affecting customers in the EU region. Customers may experience slow loading times and repeated logouts while using the console. We are actively investigating the issue and will provide updates as they become available.
Sep 09, 2026 - 11:23 CEST
Customers connected via Telia ISP cannot connect to ESET Cloud Services
Update - We are aware of an issue with the Telia internet service provider that prevents customers from accessing ESET Cloud Services. We will provide updates in due course.
Jun 29, 2026 - 13:44 CEST
Investigating - We are aware of an issue with the Telia internet service provider that prevents customers from accessing ESET Cloud Services. We will provide updates in due course.
Jun 29, 2026 - 13:40 CEST
ESET PROTECT Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Inspect Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Cloud Office Security - Microsoft 365 Operational
Europe, Africa, Asia Pacific, Japan Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET Cloud Office Security - Google Workspace Operational
Europe, Africa, Asia Pacific, Japan Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET Connect Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Secure Authentication Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET PROTECT Hub Operational
ESET LiveGrid® Operational
ESET LiveGuard Operational
ESET Business Account Operational
ESET MSP Administrator Operational
ESET Threat Intelligence Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ESET Connect 3.12 HF release: CA + DE + EU + US + JPN Sep 14, 2026 08:00-15:00 CEST

Please be aware that on September 14, 2026, between 6:00 - 13:00 UTC, ESET Connect will undergo a scheduled maintenance. Customers will not be able to use APIs.
The aggregated downtime time should add up to around 5 minutes within the maintenance window.
The maintenance is required in order to release the new version of the product.
Thank you for your patience and understanding.
Posted on Sep 09, 2026 - 08:00 CEST

ESET Connect 3.13 release: CA + DE Sep 15, 2026 08:00-15:00 CEST

Please be aware that on September 15, 2026, between 6:00 - 13:00 UTC, ESET Connect will undergo a scheduled maintenance. Customers will not be able to use APIs.
The aggregated downtime time should add up to around 5 minutes within the maintenance window.
The maintenance is required in order to release the new version of the product.
Thank you for your patience and understanding.
Posted on Sep 10, 2026 - 08:00 CEST

Sep 10, 2026

No incidents reported today.

Sep 9, 2026

Unresolved incident: ESET Secure Authentication performance issues.

Sep 8, 2026

[ESET Secure Authentication] planned maintenance
Completed - The scheduled maintenance has been completed.
Sep 8, 16:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 10:00 CEST
Scheduled - Please be aware that on September 8, 2026 between 08:00 - 14:00 UTC, ESET Secure Authentication service will undergo a scheduled maintenance.

During the upcoming release, we anticipate that customers using 2FA authentication will remain unaffected. However, please note that logins to ESET Secure Authentication Web Console will be temporarily unavailable for up to 120 minutes. (Customers will not be able to activate 2FA for their accounts and to manage users & components).

Thank you for your patience and understanding.
Sep 3, 10:00 CEST
[ESET PROTECT] planned maintenance
Completed - The scheduled maintenance has been completed.
Sep 8, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 08:00 CEST
Scheduled - Please be aware that on 08.09.2026, between 06:00 -  10:00 UTC, ESET PROTECT will undergo a scheduled maintenance in US region. Customers will not be able to interact with devices in Computers screen. Other parts of ESET PROTECT where information related to computers is displayed may also be affected.

Thank you for your patience and understanding.
Sep 4, 15:55 CEST

Sep 7, 2026

[ESET Secure Authentication] planned maintenance
Completed - The scheduled maintenance has been completed.
Sep 7, 16:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 10:00 CEST
Scheduled - Please be aware that on September 7, 2026 between 08:00 - 14:00 UTC, ESET Secure Authentication service will undergo a scheduled maintenance.

During the upcoming release, we anticipate that customers using 2FA authentication will remain unaffected. However, please note that logins to ESET Secure Authentication Web Console will be temporarily unavailable for up to 120 minutes. (Customers will not be able to activate 2FA for their accounts and to manage users & components).

Thank you for your patience and understanding.
Sep 2, 10:00 CEST

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

[ESET PROTECT] planned maintenance
Completed - The scheduled maintenance has been cancelled.
Sep 4, 10:46 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 08:00 CEST
Scheduled - Please be aware that on 04.09.2026, between 06:00 -  10:00 UTC, ESET PROTECT will undergo a scheduled maintenance in US region. Customers will not be able to interact with devices in Computers screen. Other parts of ESET PROTECT where information related to computers is displayed may also be affected.

Thank you for your patience and understanding.
Sep 2, 09:50 CEST
ESET PROTECT login failures and redirects
Resolved - On 3 September at 13:10, a fix was successfully deployed. All affected instances should now be accessible and operating normally. Since the deployment, no new reports of the issue have been received, indicating that the incident has been resolved.
Sep 4, 10:07 CEST
Monitoring - A fix has been deployed and the affected instances should now be accessible. We are continuing to monitor the service to ensure stability.
Sep 3, 14:36 CEST
Investigating - Some customers may experience issues when logging in to ESET PROTECT. We are working on restoring normal access as quickly as possible. Endpoint protection on managed devices remains fully operational and is not impacted by the availability of the ESET PROTECT console. We will provide further updates as more information becomes available.
Sep 3, 12:48 CEST

Sep 3, 2026

[ESET Inspect] planned maintenance
Completed - The scheduled maintenance has been completed.
Sep 3, 17:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 09:00 CEST
Scheduled - Please be aware that on 3 September 2026, between 7:00 - 15:00 UTC, ESET Inspect will undergo a scheduled maintenance. The aggregated downtime should add up to around 5 minutes within the maintenance window.

Thank you for your patience and understanding.
Aug 31, 09:00 CEST
[ESET PROTECT Hub] planned maintenance
Completed - The scheduled maintenance has been completed.
Sep 3, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 10:00 CEST
Scheduled - Please be aware that on Thursday, September 03 2026, between 08:00 -  10:00 UTC, ESET PROTECT Hub will undergo a scheduled maintenance. Customers will not be able to login and perform standard license operations.

The aggregated downtime time should add up to around 60 minutes within the maintenance window.

Thank you for your patience and understanding.
Aug 31, 10:00 CEST

Sep 2, 2026

No incidents reported.

Sep 1, 2026

[ESET PROTECT] planned maintenance
Completed - The scheduled maintenance has been completed.
Sep 1, 17:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 13:00 CEST
Scheduled - Please be aware that on 01.09.2026, between 11:00 -  15:00 UTC, ESET PROTECT will undergo a scheduled maintenance in Japan region. Customers will not be able to interact with devices in Computers screen. Other parts of ESET PROTECT where information related to computers is displayed may also be affected.

Thank you for your patience and understanding.
Aug 28, 12:06 CEST
[ESET PROTECT] planned maintenance
Completed - The scheduled maintenance has been cancelled.
Sep 1, 09:28 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 08:00 CEST
Scheduled - Please be aware that on 01.09.2026, between 06:00 -  10:00 UTC, ESET PROTECT will undergo a scheduled maintenance in Canada region. Customers will not be able to interact with devices in Computers screen. Other parts of ESET PROTECT where information related to computers is displayed may also be affected.

Thank you for your patience and understanding.
Aug 28, 12:06 CEST

Aug 31, 2026

No incidents reported.

Aug 30, 2026

[ESET Business Account, ESET Inspect, ESET PROTECT, ESET PROTECT Hub]
Completed - The scheduled maintenance has been completed.
Aug 30, 23:59 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 00:01 CEST
Scheduled - Please be aware that between August 17 and August 30, 2026, selected customers will be transitioned from ESET Business Account (EBA) to ESET PROTECT Hub (EPH) as part of the ongoing platform migration.

During the migration period, affected users may experience a brief interruption when accessing ESET Business Account. In some cases, users who are logged in during the migration may temporarily see a maintenance page while the transition is completed.

Service Impact

The migration is designed to minimize disruption, and any temporary unavailability of ESET Business Account is expected to last only a few minutes. Security services and customer protection remain fully operational throughout the migration period.
Aug 12, 00:05 CEST

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

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