Identified - We are investigating reports of issues accessing EDR Rules and Exclusions in ESET PROTECT for customers in Japan. Customers may see a "Failed to load data" message when opening these pages after navigating from ESET Inspect. This issue does not affect the protection status of managed devices, and we are actively working to identify the cause.
Nov 10, 2026 - 14:16 CET
Nov 10, 2026 - 14:16 CET
Identified - The root cause of the intermittent Microsoft Entra ID Single Sign-On authentication issues affecting ESET PROTECT has been identified and a fix has been prepared. The fix is currently pending release; however, the deployment schedule has not yet been confirmed. We will provide further updates as soon as release timing is available.
Nov 06, 2026 - 13:19 CET
Nov 06, 2026 - 13:19 CET
Update - We are currently investigating intermittent issues affecting Microsoft Entra ID Single Sign-On (SSO) authentication to ESET PROTECT.
Affected users may experience slow login attempts, excessive redirects, or login failures requiring multiple attempts to access the console.
The issue has been reported since November 2, 2026, and may affect users globally.
Our teams are actively investigating the issue. We apologize for the inconvenience and will provide updates as more information becomes available.
Nov 05, 2026 - 11:47 CET
Affected users may experience slow login attempts, excessive redirects, or login failures requiring multiple attempts to access the console.
The issue has been reported since November 2, 2026, and may affect users globally.
Our teams are actively investigating the issue. We apologize for the inconvenience and will provide updates as more information becomes available.
Nov 05, 2026 - 11:47 CET
Investigating - We are currently investigating intermittent issues affecting Microsoft Entra ID Single Sign-On (SSO) authentication to ESET PROTECT.
Affected users may experience slow login attempts, excessive redirects, or login failures requiring multiple attempts to access the console.
The issue has been reported since November 2, 2026, and may affect users globally.
Our teams are actively investigating the issue. We apologize for the inconvenience and will provide updates as more information becomes available.
Nov 05, 2026 - 11:45 CET
Affected users may experience slow login attempts, excessive redirects, or login failures requiring multiple attempts to access the console.
The issue has been reported since November 2, 2026, and may affect users globally.
Our teams are actively investigating the issue. We apologize for the inconvenience and will provide updates as more information becomes available.
Nov 05, 2026 - 11:45 CET
ESET PROTECT
Partial Outage
Europe, Africa, Asia Pacific
Degraded Performance
Americas, Oceania
Degraded Performance
Japan
Partial Outage
Canada
Degraded Performance
Germany
Degraded Performance
ESET Inspect
Operational
Europe, Africa, Asia Pacific
Operational
Americas, Oceania
Operational
Japan
Operational
Canada
Operational
Germany
Operational
ESET Cloud Office Security - Microsoft 365
Operational
Europe, Africa, Asia Pacific, Japan
Operational
Americas, Oceania
Operational
Canada
Operational
Germany
Operational
ESET Cloud Office Security - Google Workspace
Operational
Europe, Africa, Asia Pacific, Japan
Operational
Americas, Oceania
Operational
Canada
Operational
Germany
Operational
ESET Connect
Operational
Europe, Africa, Asia Pacific
Operational
Americas, Oceania
Operational
Japan
Operational
Canada
Operational
Germany
Operational
ESET Secure Authentication
Operational
Europe, Africa, Asia Pacific
Operational
Americas, Oceania
Operational
Canada
Operational
Germany
Operational
ESET PROTECT Hub
Operational
ESET LiveGrid®
Operational
ESET LiveGuard
Operational
ESET Business Account
Operational
ESET MSP Administrator
Operational
ESET Threat Intelligence
Operational
ESET Home
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[ESET PROTECT Hub] planned maintenance Nov 12, 2026 09:30-12:30 CET
Please be aware that on Thursday, November 12 2026, between 08:30 - 11:30 UTC, ESET PROTECT Hub will undergo a scheduled maintenance. Customers will not be able to login and perform standard operations.
The aggregated downtime time should add up to around 60 minutes within the maintenance window.
Thank you for your patience and understanding.
Posted on Nov 09, 2026 - 18:02 CET
The aggregated downtime time should add up to around 60 minutes within the maintenance window.
Thank you for your patience and understanding.
Posted on Nov 09, 2026 - 18:02 CET