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Identified - Root cause has been identified. Hotfix mitigating the issue is planned to be released within the next 24H.
Jul 12, 2024 - 16:20 CEST
Investigating - We are investigating reports that as of a few hours ago, some files uploaded to Google Drive may not be scanned, or may be scanned with a significant delay. We will provide more information as the investigation advances.
Jul 12, 2024 - 14:57 CEST
ESET PROTECT Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
ESET Inspect Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
ESET Cloud Office Security Partial Outage
Europe, Africa, Asia Pacific, Japan Partial Outage
Americas, Oceania Partial Outage
Canada Partial Outage
ESET Connect Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
ESET LiveGrid® Operational
ESET LiveGuard Operational
ESET Business Account Operational
ESET MSP Administrator Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ESET Inspect planned maintenance Jul 18, 2024 09:00-19:00 CEST
Update - The maintenance was rescheduled to July 18 between 7:00 - 17:00 UTC.
Jul 11, 2024 - 16:57 CEST
Update - The maintenance was rescheduled to July 17 between 7:00 - 17:00 UTC.
Jul 08, 2024 - 16:43 CEST
Scheduled - Please be aware that on July 10, 2024 between 7:00 - 17:00 UTC the ESET Inspect cloud operation team will conduct the release of the ESET Inspect v2.2 hotfix. Customers will not be able to log in to the web console and send events to the server.
The aggregated downtime time should add up to 15 minutes within the maintenance window.
Thank you for your patience and understanding.

Jul 08, 2024 - 14:16 CEST
Past Incidents
Jul 14, 2024

No incidents reported today.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

Unresolved incident: ESET Cloud Office Security - Files in Google Drive may not be scanned.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024

No incidents reported.

Jul 2, 2024
Resolved - This incident has been resolved.
Jul 2, 09:03 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 1, 19:52 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 1, 18:49 CEST
Investigating - We are currently investigating this issue.
Jul 1, 18:23 CEST
Jul 1, 2024
Jun 30, 2024

No incidents reported.