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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ESET Inspect Cloud planned maintenance Dec 8, 2023 09:00-17:00 CET
Please be aware that on December 8, 2023 between 8:00 and 16:00 UTC the ESET Inspect Cloud operation team will conduct a scheduled release of ESET Inspect version 2.0 that will cause customers to not be able to log in to the web console and send events to the server. Instances with between 101 and 500 seats will be affected and the expected individual downtime should be around 1 hour within the planned maintenance window.
Posted on Dec 04, 2023 - 19:31 CET
ESET Inspect Cloud planned maintenance Dec 11, 2023 09:00-17:00 CET
Please be aware that on December 11, 2023 between 8:00 and 16:00 UTC the ESET Inspect Cloud operation team will conduct a scheduled release of ESET Inspect version 2.0 that will cause customers to not be able to log in to the web console and send events to the server. Instances with more than 500 seats will be affected and the expected individual downtime should be around 1 hour within the planned maintenance window.
Posted on Dec 04, 2023 - 19:33 CET
Past Incidents
Dec 7, 2023
Completed - The scheduled maintenance has been completed.
Dec 7, 14:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 08:00 CET
Scheduled - Please be aware that on December 7, 2023, between 7:00 - 13:00 UTC, ESET Connect will undergo a scheduled maintenance.
The aggregated downtime time should add up to around 60 minutes within the maintenance window.
The maintenance is required in order to release a new version of the product.
Thank you for your patience and understanding.

Dec 4, 19:41 CET
Dec 6, 2023
Completed - The scheduled maintenance has been completed.
Dec 6, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 09:01 CET
Scheduled - Please be aware that on December 6, 2023 between 8:00 and 16:00 UTC the ESET Inspect Cloud operation team will conduct a scheduled release of ESET Inspect version 2.0 that will cause customers to not be able to log in to the web console and send events to the server. Instances with up to 100 seats will be affected and the expected individual downtime should be around 1 hour within the planned maintenance window.
Dec 4, 19:29 CET
Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023
Resolved - This incident has been resolved.
Dec 3, 02:43 CET
Monitoring - The root cause of the issue was identified and fixed. All JPN EIC instances should be accessible again. We are monitoring the situation.
Dec 1, 23:25 CET
Investigating - JPN Customers can experience the issue with logging in to their ESET Inspect Cloud instances located in JPN datacenter.
We are investigating the issue.

Dec 1, 20:38 CET
Dec 2, 2023

No incidents reported.

Dec 1, 2023
Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023
Completed - The scheduled maintenance has been completed.
Nov 24, 18:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 09:00 CET
Scheduled - Please be aware that on November 24, 2023 between 8:00 - 17:00 UTC the ESET Inspect Cloud operation team will conduct a scheduled maintenance that will cause customers to not be able to log in to the web console and send events to the server. The expected individual downtime per console should be around 30 minutes within the planned maintenance window.
Nov 21, 16:48 CET
Nov 23, 2023
Completed - The scheduled maintenance has been completed.
Nov 23, 23:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 22:00 CET
Scheduled - Please be aware that on November 23, 2023, between 21:00 - 22:00 UTC, ESET Cloud Office Security will undergo a scheduled maintenance. Customers with their data center location set to the EU region will not be able to log into their console.
The aggregated downtime time should add up to around 60 minutes within the maintenance window.
The maintenance is required in order to release a new version of the product.
Thank you for your patience and understanding.

Nov 20, 17:07 CET
Completed - The scheduled maintenance has been completed.
Nov 23, 22:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 07:00 CET
Scheduled - Please be aware that between November 20, 2023, 6:00 UTC and November 23, 2023, 21:00 UTC the ESET PROTECT Cloud operation team will perform an upgrade of customer instances.
The individual downtime for each customer should be around 3 minutes within the maintenance window, when their ESET PROTECT Cloud instance will not be available.

Nov 15, 12:46 CET
Completed - The scheduled maintenance has been completed.
Nov 23, 10:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 09:00 CET
Scheduled - Please be aware that on November 23, 2023, between 08:00 - 09:00 UTC, ESET Cloud Office Security will undergo a scheduled maintenance. Customers with their data center location set to the US region will not be able to log into their console.
The aggregated downtime time should add up to around 60 minutes within the maintenance window.
The maintenance is required in order to release a new version of the product.
Thank you for your patience and understanding.

Nov 20, 17:05 CET