ESET logo
ESET PROTECT incidents creation and updates are not working in US region.
Monitoring - The affected services are functional again. We will continue to monitor the situation.
Apr 24, 2025 - 12:25 CEST
Identified - The root cause has been identified and we are working on the restoration of services.
Apr 23, 2025 - 17:14 CEST
Investigating - We have received reports of issues affecting incident creation and various operations with incidents. Teams responsible are working on restoring of the functionality with our cloud services provider
Apr 23, 2025 - 15:49 CEST
ESET PROTECT Agents have problem with replication
Monitoring - The affected services are functional again. We will continue to monitor the situation.
Apr 24, 2025 - 12:25 CEST
Identified - The root cause has been identified and we are working on the restoration of services.
Apr 23, 2025 - 17:14 CEST
Investigating - We have received reports of issues affecting agent replication and various operations with policies and tasks. Teams responsible are working on restoring of the functionality with our cloud services provider
Apr 23, 2025 - 13:46 CEST
ESET PROTECT Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Inspect Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Cloud Office Security - Microsoft 365 Operational
Europe, Africa, Asia Pacific, Japan Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET Cloud Office Security - Google Workspace Operational
Europe, Africa, Asia Pacific, Japan Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET Connect Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Secure Authentication Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET PROTECT Hub Operational
ESET LiveGrid® Operational
ESET LiveGuard Operational
ESET Business Account Operational
ESET MSP Administrator Operational
ESET Threat Intelligence Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[ESET Secure Authentication] planned maintenance Apr 28, 2025 10:00-16:00 CEST

Please be aware that on April 28, 2025 between 08:00 - 14:00 UTC, ESET Secure Authentication service will undergo a scheduled maintenance.

During the upcoming release, we anticipate that customers using 2FA authentication will remain unaffected. However, please note that logins to ESET Secure Authentication Web Console will be temporarily unavailable for up to 90 minutes. (Customers will not be able to activate 2FA for their accounts and to manage users & components).

Thank you for your patience and understanding.
Posted on Apr 23, 2025 - 10:00 CEST

[ESET Secure Authentication] planned maintenance Apr 29, 2025 10:00-16:00 CEST

Please be aware that on April 29, 2025 between 08:00 - 14:00 UTC, ESET Secure Authentication service will undergo a scheduled maintenance.

During the upcoming release, we anticipate that customers using 2FA authentication will remain unaffected. However, please note that logins to ESET Secure Authentication Web Console will be temporarily unavailable for up to 90 minutes. (Customers will not be able to activate 2FA for their accounts and to manage users & components).

Thank you for your patience and understanding.
Posted on Apr 24, 2025 - 10:00 CEST
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

Unresolved incidents: ESET PROTECT incidents creation and updates are not working in US region., ESET PROTECT Agents have problem with replication.

Apr 23, 2025
[ESET LiveGuard] planned maintenance
Completed - The scheduled maintenance has been completed.
Apr 23, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 09:00 CEST
Scheduled - Please be aware that on 23rd of April, between 7:00 -  12:00 UTC, ESET LiveGuard will undergo a scheduled maintenance. The processing of samples could be slowed down during the time period.

Thank you for your patience and understanding.
Apr 18, 09:00 CEST
Apr 22, 2025
[ESET Secure Authentication] planned maintenance
Completed - The maintenance has been canceled and will be rescheduled.
Apr 22, 14:44 CEST
Scheduled - Please be aware that on April 23, 2025 between 08:00 - 14:00 UTC, ESET Secure Authentication service will undergo a scheduled maintenance.

During the upcoming release, we anticipate that customers using 2FA authentication will remain unaffected. However, please note that logins to ESET Secure Authentication Web Console will be temporarily unavailable for up to 90 minutes. (Customers will not be able to activate 2FA for their accounts and to manage users & components).

Thank you for your patience and understanding.
Apr 18, 10:00 CEST
[ESET Secure Authentication] planned maintenance
Completed - The maintenance has been canceled and will be rescheduled.
Apr 22, 14:44 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 10:00 CEST
Scheduled - Please be aware that on April 22, 2025 between 08:00 - 14:00 UTC, ESET Secure Authentication service will undergo a scheduled maintenance.

During the upcoming release, we anticipate that customers using 2FA authentication will remain unaffected. However, please note that logins to ESET Secure Authentication Web Console will be temporarily unavailable for up to 90 minutes. (Customers will not be able to activate 2FA for their accounts and to manage users & components).

Thank you for your patience and understanding.
Apr 17, 10:00 CEST
[ESET MSP Administrator] planned maintenance
Completed - The scheduled maintenance has been completed.
Apr 22, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 09:00 CEST
Scheduled - Please be aware that on Tuesday, April 22, between 7:00 - 8:00 UTC, ESET MSP Administrator API (EMA2 API) will undergo a scheduled maintenance. The aggregated downtime time should be less than 1 minute within the maintenance window. Thank you for your patience and understanding.
Apr 17, 09:00 CEST
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025
In some regions, it is not possible to login into PROTECT instances.
Resolved - This incident has been resolved.
Apr 15, 16:52 CEST
Monitoring - The issue has been fixed and we are monitoring the situation.
Apr 15, 02:50 CEST
Investigating - We are currently investigating this issue.
Apr 14, 22:32 CEST
Update - In US and Canada regions it is still not possible to login into PROTECT instances. We are investigating the issue
Apr 14, 18:26 CEST
Update - In US and Canada regions it is still not possible to login into PROTECT instances. We are investigating the issue
Apr 14, 17:57 CEST
Monitoring - This incident has been resolved
Apr 14, 17:11 CEST
Update - It is not possible to login to https://protect.eset.com/
We are investigating the issue
Apr 14, 15:23 CEST
Investigating - We are currently investigating this issue.
Apr 14, 15:21 CEST
[ESET Business Account] planned maintenance
Completed - The scheduled maintenance has been completed.
Apr 15, 10:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 09:30 CEST
Scheduled - Please be aware that on Tuesday, April 15 2025, between 7:30 - 8:30 UTC, ESET Business Account will undergo a scheduled maintenance. Customers will not be impacted by this release. Thank you for your patience and understanding.
Apr 10, 13:15 CEST
ESA push outage
Resolved - This incident has been resolved.
Apr 15, 01:21 CEST
Monitoring - A fix for this issue has been implemented. We are monitoring the situation.
Apr 14, 19:38 CEST
Identified - Root cause was found
Apr 14, 18:51 CEST
Update - Push notifications for ESET Secure Authentications are not working. We are investigating the issue.
Apr 14, 16:15 CEST
Investigating - We are currently investigating this issue.
Apr 14, 16:08 CEST
Apr 14, 2025
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

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