Investigating - We are currently experiencing delays in log processing in the US region for ESET PROTECT, affecting the Computers screen and dashboards.
Access to the Computers screen and dashboards remains available; however, some displayed data may be outdated.
Sep 21, 2026 - 20:55 CEST
Access to the Computers screen and dashboards remains available; however, some displayed data may be outdated.
Sep 21, 2026 - 20:55 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 2026 - 16:40 CEST
Sep 21, 2026 - 16:40 CEST
Scheduled - Please be aware that between September 21 and September 24 2026, selected customers will be transitioned from ESET Business Account (EBA) to ESET PROTECT Hub (EPH) as part of the ongoing platform migration.
During the migration period, affected users may experience a brief interruption when accessing ESET Business Account. In some cases, users who are logged in during the migration may temporarily see a maintenance page while the transition is completed.
The migration is designed to minimize disruption, and any temporary unavailability of ESET Business Account is expected to last only a few minutes. Security services and customer protection remain fully operational throughout the migration period.
Thank you for your patience and understanding.
Sep 21, 2026 16:40 - Sep 24, 2026 15:35 CEST
During the migration period, affected users may experience a brief interruption when accessing ESET Business Account. In some cases, users who are logged in during the migration may temporarily see a maintenance page while the transition is completed.
The migration is designed to minimize disruption, and any temporary unavailability of ESET Business Account is expected to last only a few minutes. Security services and customer protection remain fully operational throughout the migration period.
Thank you for your patience and understanding.
Sep 21, 2026 16:40 - Sep 24, 2026 15:35 CEST
Monitoring - The issue affecting sample processing in ESET LiveGuard has been resolved. File analysis and processing are operating normally again, and any backlog of pending submissions has been cleared. We continue to monitor the situation.
Sep 21, 2026 - 13:16 CEST
Sep 21, 2026 - 13:16 CEST
Investigating - ESET LiveGuard service is accepting the samples, but the processing is taking much longer. Customers can expect some delay in processing.
We are investigating the issue.
Sep 21, 2026 - 08:09 CEST
We are investigating the issue.
Sep 21, 2026 - 08:09 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 2026 - 00:00 CEST
Sep 21, 2026 - 00:00 CEST
Scheduled - Scheduled Maintenance Notice
Please be aware that between 21 September – 22 September, outside of business hours (local time), 4Di Technologies Pty Ltd partner companies operating in East Africa will undergo a transition from ESET MSP Administrator (EMA) to ESET PROTECT Hub.
During this transition window, affected 4Di Technologies companies will experience temporary outages in the following cloud consoles, and users will not be able to log in or perform any actions within them:
• ESET Business Account
• ESET MSP Administrator 2
• ESET Cloud Office Security
• ESET PROTECT
• ESET Inspect
• ESET Threat Intelligence
Important: This outage applies only to the impacted 4Di Technologies partner companies.
Please note that access to these consoles will be unavailable during the maintenance, all customer cybersecurity services and protection will remain fully operational and unaffected.
Thank you for your patience and understanding.
Sep 21, 2026 00:00 - Sep 22, 2026 00:00 CEST
Please be aware that between 21 September – 22 September, outside of business hours (local time), 4Di Technologies Pty Ltd partner companies operating in East Africa will undergo a transition from ESET MSP Administrator (EMA) to ESET PROTECT Hub.
During this transition window, affected 4Di Technologies companies will experience temporary outages in the following cloud consoles, and users will not be able to log in or perform any actions within them:
• ESET Business Account
• ESET MSP Administrator 2
• ESET Cloud Office Security
• ESET PROTECT
• ESET Inspect
• ESET Threat Intelligence
Important: This outage applies only to the impacted 4Di Technologies partner companies.
Please note that access to these consoles will be unavailable during the maintenance, all customer cybersecurity services and protection will remain fully operational and unaffected.
Thank you for your patience and understanding.
Sep 21, 2026 00:00 - Sep 22, 2026 00:00 CEST
Update - We are aware of an issue with the Telia internet service provider that prevents customers from accessing ESET Cloud Services. We will provide updates in due course.
Jun 29, 2026 - 13:44 CEST
Jun 29, 2026 - 13:44 CEST
Investigating - We are aware of an issue with the Telia internet service provider that prevents customers from accessing ESET Cloud Services. We will provide updates in due course.
Jun 29, 2026 - 13:40 CEST
Jun 29, 2026 - 13:40 CEST
ESET PROTECT
Degraded Performance
Europe, Africa, Asia Pacific
Operational
Americas, Oceania
Degraded Performance
Japan
Operational
Canada
Operational
Germany
Operational
ESET Inspect
Operational
Europe, Africa, Asia Pacific
Operational
Americas, Oceania
Operational
Japan
Operational
Canada
Operational
Germany
Operational
ESET Cloud Office Security - Microsoft 365
Operational
Europe, Africa, Asia Pacific, Japan
Operational
Americas, Oceania
Operational
Canada
Operational
Germany
Operational
ESET Cloud Office Security - Google Workspace
Operational
Europe, Africa, Asia Pacific, Japan
Operational
Americas, Oceania
Operational
Canada
Operational
Germany
Operational
ESET Connect
Operational
Europe, Africa, Asia Pacific
Operational
Americas, Oceania
Operational
Japan
Operational
Canada
Operational
Germany
Operational
ESET Secure Authentication
Operational
Europe, Africa, Asia Pacific
Operational
Americas, Oceania
Operational
Canada
Operational
Germany
Operational
ESET PROTECT Hub
Under Maintenance
ESET LiveGrid®
Operational
ESET LiveGuard
Operational
ESET Business Account
Under Maintenance
ESET MSP Administrator
Under Maintenance
ESET Threat Intelligence
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[ESET Business Account, ESET MSP Administrator, ESET PROTECT Hub] Sep 22, 2026 15:07 - Sep 23, 2026 12:07 CEST
Scheduled Maintenance Notice
Please be aware that between 22 September – 23 September, outside of business hours (local time), SI SPLET d.o.o. partner companies operating in Slovenia will undergo a transition from ESET MSP Administrator (EMA) to ESET PROTECT Hub.
During this transition window, affected SI SPLET d.o.o. companies will experience temporary outages in the following cloud consoles, and users will not be able to log in or perform any actions within them:
• ESET Business Account
• ESET MSP Administrator 2
• ESET Cloud Office Security
• ESET PROTECT
• ESET Inspect
• ESET Threat Intelligence
Important: This outage applies only to the impacted SI SPLET d.o.o. partner companies.
Please note that while access to these consoles will be unavailable during the maintenance, all customer cybersecurity services and protection will remain fully operational and unaffected.
Thank you for your patience and understanding.
Posted on Sep 21, 2026 - 12:14 CEST
Please be aware that between 22 September – 23 September, outside of business hours (local time), SI SPLET d.o.o. partner companies operating in Slovenia will undergo a transition from ESET MSP Administrator (EMA) to ESET PROTECT Hub.
During this transition window, affected SI SPLET d.o.o. companies will experience temporary outages in the following cloud consoles, and users will not be able to log in or perform any actions within them:
• ESET Business Account
• ESET MSP Administrator 2
• ESET Cloud Office Security
• ESET PROTECT
• ESET Inspect
• ESET Threat Intelligence
Important: This outage applies only to the impacted SI SPLET d.o.o. partner companies.
Please note that while access to these consoles will be unavailable during the maintenance, all customer cybersecurity services and protection will remain fully operational and unaffected.
Thank you for your patience and understanding.
Posted on Sep 21, 2026 - 12:14 CEST
[ESET Business Account, ESET MSP Administrator, ESET PROTECT Hub] planned maintenance Sep 23, 2026 15:51 - Sep 24, 2026 12:51 CEST
Scheduled Maintenance Notice
Please be aware that between 23 September – 24 September, outside of business hours (local time), Hi Computers Ltd partner companies operating in Bulgaria will undergo a transition from ESET MSP Administrator (EMA) to ESET PROTECT Hub.
During this transition window, affected Hi Computers Ltd companies will experience temporary outages in the following cloud consoles, and users will not be able to log in or perform any actions within them:
• ESET Business Account
• ESET MSP Administrator 2
• ESET Cloud Office Security
• ESET PROTECT
• ESET Inspect
• ESET Threat Intelligence
Important: This outage applies only to the impacted Hi Computers Ltd partner companies.
Please note that while access to these consoles will be unavailable during the maintenance, all customer cybersecurity services and protection will remain fully operational and unaffected.
Thank you for your patience and understanding.
Posted on Sep 21, 2026 - 12:54 CEST
Please be aware that between 23 September – 24 September, outside of business hours (local time), Hi Computers Ltd partner companies operating in Bulgaria will undergo a transition from ESET MSP Administrator (EMA) to ESET PROTECT Hub.
During this transition window, affected Hi Computers Ltd companies will experience temporary outages in the following cloud consoles, and users will not be able to log in or perform any actions within them:
• ESET Business Account
• ESET MSP Administrator 2
• ESET Cloud Office Security
• ESET PROTECT
• ESET Inspect
• ESET Threat Intelligence
Important: This outage applies only to the impacted Hi Computers Ltd partner companies.
Please note that while access to these consoles will be unavailable during the maintenance, all customer cybersecurity services and protection will remain fully operational and unaffected.
Thank you for your patience and understanding.
Posted on Sep 21, 2026 - 12:54 CEST
[ESET Business Account, ESET MSP Administrator, ESET PROTECT Hub] planned maintenance Sep 23, 2026 18:27 - Sep 24, 2026 18:27 CEST
Scheduled Maintenance Notice
Please be aware that between 23 September – 24 September, outside of business hours (local time), ESTC partner companies operating in South Korea will undergo a transition from ESET MSP Administrator (EMA) to ESET PROTECT Hub.
During this transition window, affected ESTC companies will experience temporary outages in the following cloud consoles, and users will not be able to log in or perform any actions within them:
• ESET Business Account
• ESET MSP Administrator 2
• ESET Cloud Office Security
• ESET PROTECT
• ESET Inspect
• ESET Threat Intelligence
Important: This outage applies only to the impacted ESTC partner companies.
Please note that while access to these consoles will be unavailable during the maintenance, all customer cybersecurity services and protection will remain fully operational and unaffected.
Thank you for your patience and understanding.
Posted on Sep 18, 2026 - 18:34 CEST
Please be aware that between 23 September – 24 September, outside of business hours (local time), ESTC partner companies operating in South Korea will undergo a transition from ESET MSP Administrator (EMA) to ESET PROTECT Hub.
During this transition window, affected ESTC companies will experience temporary outages in the following cloud consoles, and users will not be able to log in or perform any actions within them:
• ESET Business Account
• ESET MSP Administrator 2
• ESET Cloud Office Security
• ESET PROTECT
• ESET Inspect
• ESET Threat Intelligence
Important: This outage applies only to the impacted ESTC partner companies.
Please note that while access to these consoles will be unavailable during the maintenance, all customer cybersecurity services and protection will remain fully operational and unaffected.
Thank you for your patience and understanding.
Posted on Sep 18, 2026 - 18:34 CEST
ESET Connect 3.13 HF1 release: EU + US + JPN + CA + DE Sep 24, 2026 08:00-16:00 CEST
Please be aware that on September 24, 2026, between 6:00 - 14:00 UTC, ESET Connect will undergo a scheduled maintenance. Customers will not be able to use APIs.
No service downtime is expected within the maintenance window.
This maintenance is required to deploy bug fixes for the EPC 7.3 release.
Thank you for your patience and understanding.
Posted on Sep 21, 2026 - 16:14 CEST
No service downtime is expected within the maintenance window.
This maintenance is required to deploy bug fixes for the EPC 7.3 release.
Thank you for your patience and understanding.
Posted on Sep 21, 2026 - 16:14 CEST
[ESET Business Account, ESET MSP Administrator, ESET PROTECT Hub] planned maintenance Sep 24, 2026 12:58 - Sep 25, 2026 12:58 CEST
Scheduled Maintenance Notice
Please be aware that between 24 September – 25 September, outside of business hours (local time), ADEON International, spol. s r. o.partner companies operating in CIS region will undergo a transition from ESET MSP Administrator (EMA) to ESET PROTECT Hub.
During this transition window, affected ADEON International, spol. s r. o. companies will experience temporary outages in the following cloud consoles, and users will not be able to log in or perform any actions within them:
• ESET Business Account
• ESET MSP Administrator 2
• ESET Cloud Office Security
• ESET PROTECT
• ESET Inspect
• ESET Threat Intelligence
Important: This outage applies only to the impacted ADEON International, spol. s r. o.partner companies.
Please note that while access to these consoles will be unavailable during the maintenance, all customer cybersecurity services and protection will remain fully operational and unaffected.
Thank you for your patience and understanding.
Posted on Sep 21, 2026 - 13:02 CEST
Please be aware that between 24 September – 25 September, outside of business hours (local time), ADEON International, spol. s r. o.partner companies operating in CIS region will undergo a transition from ESET MSP Administrator (EMA) to ESET PROTECT Hub.
During this transition window, affected ADEON International, spol. s r. o. companies will experience temporary outages in the following cloud consoles, and users will not be able to log in or perform any actions within them:
• ESET Business Account
• ESET MSP Administrator 2
• ESET Cloud Office Security
• ESET PROTECT
• ESET Inspect
• ESET Threat Intelligence
Important: This outage applies only to the impacted ADEON International, spol. s r. o.partner companies.
Please note that while access to these consoles will be unavailable during the maintenance, all customer cybersecurity services and protection will remain fully operational and unaffected.
Thank you for your patience and understanding.
Posted on Sep 21, 2026 - 13:02 CEST