Issue with logging in to hybrid EBA/MSP account
Identified - We have received multiple reports from customers who are unable to log in to their hybrid EBA/MSP accounts. The issue appears to be global, but affects only a very small percentage of users.

Our development team is working on a fix.
Sep 28, 2026 - 17:23 CEST
ESET PROTECT's Integration with Microsoft services is not possible.
Monitoring - At this time, we have received only one report regarding this issue. While we initially considered the possibility of a broader impact, we have not received any additional reports suggesting a global issue. As there are currently no further reports, we are setting the status to Monitoring and will continue to monitor the situation.
Sep 28, 2026 - 10:27 CEST
Update - At this time, we have received only one report regarding this issue. While we initially considered the possibility of a broader impact, we have not received any additional reports suggesting a global issue. As there are currently no further reports, we are setting the status to Monitoring and will continue to monitor the situation.
Sep 28, 2026 - 10:26 CEST
Update - At this time, we have received only one report regarding this issue. While we initially considered the possibility of a broader impact, we have not received any additional reports suggesting a global issue. As there are currently no further reports, we are setting the status to Monitoring and will continue to monitor the situation.
Sep 28, 2026 - 10:26 CEST
Identified - Based on the information currently available, the issue appears to be isolated to a single customer, with no indications of a broader impact.
Sep 28, 2026 - 10:22 CEST
Investigating - Redirection to Microsoft for providing consent returns error:
"Failed to create connector"

We are investigating the issue.
Sep 25, 2026 - 01:08 CEST
Customers connected via Telia ISP cannot connect to ESET Cloud Services
Update - We are aware of an issue with the Telia internet service provider that prevents customers from accessing ESET Cloud Services. We will provide updates in due course.
Jun 29, 2026 - 13:44 CEST
Investigating - We are aware of an issue with the Telia internet service provider that prevents customers from accessing ESET Cloud Services. We will provide updates in due course.
Jun 29, 2026 - 13:40 CEST
ESET PROTECT Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Inspect Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Cloud Office Security - Microsoft 365 Operational
Europe, Africa, Asia Pacific, Japan Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET Cloud Office Security - Google Workspace Operational
Europe, Africa, Asia Pacific, Japan Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET Connect Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Secure Authentication Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET PROTECT Hub Operational
ESET LiveGrid® Operational
ESET LiveGuard Operational
ESET Business Account Degraded Performance
ESET MSP Administrator Degraded Performance
ESET Threat Intelligence Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[ESET Inspect] planned maintenance Sep 29, 2026 09:00 - Oct 1, 2026 17:00 CEST

Please be aware that between 7:00 UTC on 29 September 2026 and 15:00 UTC on 1 October the new version of ESET Inspect will be released.

The aggregated downtime will take up to 1 hours within the maintenance window. Customers will not be able to log in to the web console and send events to the server during upgrade.

The maintenance is required in order to release version 3.2 of ESET Inspect

Thank you for your patience and understanding.
Posted on Sep 25, 2026 - 11:04 CEST

[ESET PROTECT Hub] planned maintenance Sep 29, 2026 10:00-12:00 CEST

Please be aware that on Tuesday, September 29 2026, between 08:00 -  10:00 UTC, ESET PROTECT Hub will undergo a scheduled maintenance.
The release will be deployed during the scheduled maintenance window, and there will be no downtime.

Thank you for your patience and understanding.
Posted on Sep 24, 2026 - 10:00 CEST

[ESET MSP Administrator] planned maintenance Sep 30, 2026 09:00-20:00 CEST

Please be aware that on 30.9.2026, between 7:00 - 18:00 UTC, ESET MSP Administrator 2 will undergo a scheduled maintenance. The aggregated downtime time should add up to around 11 hours within the maintenance window. ESET MSP Administrator 2 operations related to customers and licenses will not be available, including renaming customers, modifying seat counts, renaming seats, deactivating seats, etc. Please note, that security protection will remain active without any impact.

Thank you for your patience and understanding.
Posted on Sep 25, 2026 - 09:00 CEST

[ESET MSP Administrator] planned maintenance Sep 30, 2026 10:00-11:00 CEST

Please be aware that on Wednesday, September 30, 2026, between 8:00 - 9:00 UTC, ESET MSP Administrator 2 API will undergo a scheduled maintenance. Customers will not be able to login and perform standard operations. The aggregated downtime time should less than 10 minutes within the maintenance window. Thank you for your patience and understanding.
Posted on Sep 25, 2026 - 10:00 CEST

[ESET PROTECT] planned maintenance Oct 1, 2026 18:00 - Oct 2, 2026 00:00 CEST

Please be aware that on 01.10.2026, between 16:00 - 22:00 UTC, ESET PROTECT will undergo a scheduled maintenance in EU region. Customers will not be able to interact with devices in Computers screen. Other parts of ESET PROTECT where information related to computers is displayed may also be affected.

Thank you for your patience and understanding.
Posted on Sep 28, 2026 - 18:00 CEST

Sep 28, 2026

[ESET PROTECT] planned maintenance
Completed - The scheduled maintenance has been cancelled.
Sep 28, 15:11 CEST
Scheduled - Please be aware that on 29.09.2026, between 16:00 - 22:00 UTC, ESET PROTECT will undergo a scheduled maintenance in EU region. Customers will not be able to interact with devices in Computers screen. Other parts of ESET PROTECT where information related to computers is displayed may also be affected.

Thank you for your patience and understanding.
Sep 24, 18:00 CEST
[ESET Identity Server Planned Maintenance]
Completed - The scheduled maintenance has been completed.
Sep 28, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 07:00 CEST
Scheduled - Please be aware that on Monday September 28 2026, between 5:00-6:00 UTC, ESET Identity Service will undergo a scheduled maintenance. Customers will not be able to login. The aggregated downtime time should add up to 15 minutes within the maintenance window. 

Following ESET cloud security services will be unavailable:
ESET Business Account
ESET Connect
ESET MSP Administrator 2 + API
ESET PROTECT Hub
ESET Cloud Office Security
ESET PROTECT
ESET Inspect
ESET Secure Authentication Cloud
ESET Threat Intelligence
EDU Portal

Thank you for your patience and understanding.
Sep 23, 07:00 CEST

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

[ESET Business Account, ESET MSP Administrator, ESET PROTECT Hub] planned maintenance
Completed - The scheduled maintenance has been completed.
Sep 25, 12:58 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 12:58 CEST
Scheduled - Scheduled Maintenance Notice
Please be aware that between 24 September – 25 September, outside of business hours (local time), ADEON International, spol. s r. o.partner companies operating in CIS region will undergo a transition from ESET MSP Administrator (EMA) to ESET PROTECT Hub.
During this transition window, affected ADEON International, spol. s r. o. companies will experience temporary outages in the following cloud consoles, and users will not be able to log in or perform any actions within them:
• ESET Business Account
• ESET MSP Administrator 2
• ESET Cloud Office Security
• ESET PROTECT
• ESET Inspect
• ESET Threat Intelligence
Important: This outage applies only to the impacted ADEON International, spol. s r. o.partner companies.
Please note that while access to these consoles will be unavailable during the maintenance, all customer cybersecurity services and protection will remain fully operational and unaffected.

Thank you for your patience and understanding.
Sep 21, 13:02 CEST

Sep 24, 2026

[ESET Business Account, ESET MSP Administrator, ESET PROTECT Hub] planned maintenance
Completed - The scheduled maintenance has been completed.
Sep 24, 18:27 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 18:27 CEST
Scheduled - Scheduled Maintenance Notice
Please be aware that between 23 September – 24 September, outside of business hours (local time), ESTC partner companies operating in South Korea will undergo a transition from ESET MSP Administrator (EMA) to ESET PROTECT Hub.
During this transition window, affected ESTC companies will experience temporary outages in the following cloud consoles, and users will not be able to log in or perform any actions within them:
• ESET Business Account
• ESET MSP Administrator 2
• ESET Cloud Office Security
• ESET PROTECT
• ESET Inspect
• ESET Threat Intelligence
Important: This outage applies only to the impacted ESTC partner companies.
Please note that while access to these consoles will be unavailable during the maintenance, all customer cybersecurity services and protection will remain fully operational and unaffected.

Thank you for your patience and understanding.
Sep 18, 18:34 CEST
ESET Connect 3.13 HF1 release: EU + US + JPN + CA + DE
Completed - The scheduled maintenance has been completed.
Sep 24, 16:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 08:00 CEST
Scheduled - Please be aware that on September 24, 2026, between 6:00 - 14:00 UTC, ESET Connect will undergo a scheduled maintenance. Customers will not be able to use APIs.
No service downtime is expected within the maintenance window.
This maintenance is required to deploy bug fixes for the EPC 7.3 release.
Thank you for your patience and understanding.
Sep 21, 16:14 CEST
[ESET Business Account, ESET PROTECT Hub] planned maintenance
Completed - The scheduled maintenance has been completed.
Sep 24, 15:35 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 16:40 CEST
Scheduled - Please be aware that between September 21 and September 24 2026, selected customers will be transitioned from ESET Business Account (EBA) to ESET PROTECT Hub (EPH) as part of the ongoing platform migration.

During the migration period, affected users may experience a brief interruption when accessing ESET Business Account. In some cases, users who are logged in during the migration may temporarily see a maintenance page while the transition is completed.

The migration is designed to minimize disruption, and any temporary unavailability of ESET Business Account is expected to last only a few minutes. Security services and customer protection remain fully operational throughout the migration period.

Thank you for your patience and understanding.
Sep 21, 16:35 CEST
[ESET Business Account, ESET MSP Administrator, ESET PROTECT Hub] planned maintenance
Completed - The scheduled maintenance has been completed.
Sep 24, 12:51 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 15:51 CEST
Scheduled - Scheduled Maintenance Notice
Please be aware that between 23 September – 24 September, outside of business hours (local time), Hi Computers Ltd partner companies operating in Bulgaria will undergo a transition from ESET MSP Administrator (EMA) to ESET PROTECT Hub.
During this transition window, affected Hi Computers Ltd companies will experience temporary outages in the following cloud consoles, and users will not be able to log in or perform any actions within them:
• ESET Business Account
• ESET MSP Administrator 2
• ESET Cloud Office Security
• ESET PROTECT
• ESET Inspect
• ESET Threat Intelligence
Important: This outage applies only to the impacted Hi Computers Ltd partner companies.
Please note that while access to these consoles will be unavailable during the maintenance, all customer cybersecurity services and protection will remain fully operational and unaffected.

Thank you for your patience and understanding.
Sep 21, 12:54 CEST
ESET PROTECT | Slowdown in log processing
Resolved - The previously reported slowdown affecting log processing in the US region for ESET PROTECT Cloud has been resolved.

Processing of incoming logs has returned to normal operation. The Computers screen and dashboards are functioning correctly, and displayed data is now being updated as expected.

We apologize for any inconvenience caused and appreciate your patience while the issue was being addressed.
Sep 24, 10:09 CEST
Monitoring - The issue has been resolved and we continue to monitor the situation.
Sep 22, 08:56 CEST
Investigating - We are currently experiencing delays in log processing in the US region for ESET PROTECT, affecting the Computers screen and dashboards.

Access to the Computers screen and dashboards remains available; however, some displayed data may be outdated.
Sep 21, 20:55 CEST

Sep 23, 2026

[ESET Business Account, ESET MSP Administrator, ESET PROTECT Hub]
Completed - The scheduled maintenance has been completed.
Sep 23, 12:07 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 15:07 CEST
Scheduled - Scheduled Maintenance Notice
Please be aware that between 22 September – 23 September, outside of business hours (local time), SI SPLET d.o.o. partner companies operating in Slovenia will undergo a transition from ESET MSP Administrator (EMA) to ESET PROTECT Hub.
During this transition window, affected SI SPLET d.o.o. companies will experience temporary outages in the following cloud consoles, and users will not be able to log in or perform any actions within them:
• ESET Business Account
• ESET MSP Administrator 2
• ESET Cloud Office Security
• ESET PROTECT
• ESET Inspect
• ESET Threat Intelligence
Important: This outage applies only to the impacted SI SPLET d.o.o. partner companies.
Please note that while access to these consoles will be unavailable during the maintenance, all customer cybersecurity services and protection will remain fully operational and unaffected.

Thank you for your patience and understanding.
Sep 21, 12:14 CEST

Sep 22, 2026

LiveGuard delayed sample processing
Resolved - The issue has been resolved.
Sep 22, 13:52 CEST
Monitoring - The issue affecting sample processing in ESET LiveGuard has been resolved. File analysis and processing are operating normally again, and any backlog of pending submissions has been cleared. We continue to monitor the situation.
Sep 21, 13:16 CEST
Investigating - ESET LiveGuard service is accepting the samples, but the processing is taking much longer. Customers can expect some delay in processing.
We are investigating the issue.
Sep 21, 08:09 CEST
[ESET Business Account, ESET MSP Administrator, ESET PROTECT Hub] planned maintenance
Completed - The scheduled maintenance has been completed.
Sep 22, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 00:00 CEST
Scheduled - Scheduled Maintenance Notice

Please be aware that between 21 September – 22 September, outside of business hours (local time), 4Di Technologies Pty Ltd partner companies operating in East Africa will undergo a transition from ESET MSP Administrator (EMA) to ESET PROTECT Hub.

During this transition window, affected 4Di Technologies companies will experience temporary outages in the following cloud consoles, and users will not be able to log in or perform any actions within them:
• ESET Business Account
• ESET MSP Administrator 2
• ESET Cloud Office Security
• ESET PROTECT
• ESET Inspect
• ESET Threat Intelligence
Important: This outage applies only to the impacted 4Di Technologies partner companies.
Please note that access to these consoles will be unavailable during the maintenance, all customer cybersecurity services and protection will remain fully operational and unaffected.

Thank you for your patience and understanding.
Sep 18, 18:13 CEST

Sep 21, 2026

ESET INSPECT Cloud instance is unavailable
Resolved - The issue has been resolved.
Sep 21, 12:06 CEST
Monitoring - ESET INSPECT instances are now accessible. We continue to monitor the service.
Sep 18, 19:44 CEST
Investigating - We are continuing the investigation regarding the availability of certain ESET INSPECT instances. We will provide updates in due course.
Sep 18, 14:31 CEST
Monitoring - A fix has been deployed and the affected INSPECT instances should now be accessible. We are continuing to monitor the service to ensure stability.
Sep 18, 13:22 CEST
Investigating - We are aware of an issue regarding the availability of certain ESET INSPECT instances. We will provide further updates as more information becomes available.
Sep 18, 12:20 CEST

Sep 20, 2026

No incidents reported.

Sep 19, 2026

[ESET Business Account, ESET PROTECT Hub] planned maintenance
Completed - The scheduled maintenance has been completed.
Sep 19, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 09:20 CEST
Scheduled - Please be aware that between September 14 and September 18 2026, selected customers will be transitioned from ESET Business Account (EBA) to ESET PROTECT Hub (EPH) as part of the ongoing platform migration.

During the migration period, affected users may experience a brief interruption when accessing ESET Business Account. In some cases, users who are logged in during the migration may temporarily see a maintenance page while the transition is completed.

The migration is designed to minimize disruption, and any temporary unavailability of ESET Business Account is expected to last only a few minutes. Security services and customer protection remain fully operational throughout the migration period.

Thank you for your patience and understanding.
Sep 14, 09:19 CEST

Sep 18, 2026

MS Exchange Online email scanning delayed in US and EU
Resolved - The issue has been resolved.
Sep 18, 10:08 CEST
Monitoring - The service should be restored in both regions. We continue to monitor the behavior.
Sep 16, 11:08 CEST
Identified - US environment should not be affected anymore. Mail are processing without any delay.

EU region still affected.
Sep 16, 06:14 CEST
Investigating - We are currently experiencing a delay in MS Exchange Online email scanning that is estimated to 10-30 minutes.

EU and US regions are affected.

To mitigate the issue, the MailScanService was restarted on the SFC machines.

The root cause of the issue has not yet been identified and is currently under investigation.
Sep 15, 21:39 CEST
Monitoring - The scanning process has returned to normal operation. We will continue to monitor performance in case the issue reoccurs.
Sep 15, 10:12 CEST
Identified - Scanning process had returned to normal operation.
Sep 15, 10:06 CEST
Update - Scanning process had returned to normal operation.

We'll monitor performance during work hours in case the issue reoccurs.
Sep 15, 05:40 CEST
Investigating - We are currently experiencing a delay in MS Exchange Online email scanning that is estimated to 10-30 minutes.

To mitigate the issue, the MailScanService was restarted on the SFC machines.
We are currently waiting for the new TTL settings to take full effect and for the scanning process to return to normal operation.

The root cause of the issue has not yet been identified and is currently under investigation.
Sep 14, 21:29 CEST

Sep 17, 2026

No incidents reported.

Sep 16, 2026

ESET Connect 3.13 release: EU + US + JPN
Completed - The scheduled maintenance has been completed.
Sep 16, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 08:00 CEST
Scheduled - Please be aware that on September 16, 2026, between 6:00 - 13:00 UTC, ESET Connect will undergo a scheduled maintenance. Customers will not be able to use APIs.
The aggregated downtime time should add up to around 5 minutes within the maintenance window.
Sep 11, 08:00 CEST

Sep 15, 2026

ESET Connect 3.13 release: CA + DE
Completed - The scheduled maintenance has been completed.
Sep 15, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 08:00 CEST
Scheduled - Please be aware that on September 15, 2026, between 6:00 - 13:00 UTC, ESET Connect will undergo a scheduled maintenance. Customers will not be able to use APIs.
The aggregated downtime time should add up to around 5 minutes within the maintenance window.
The maintenance is required in order to release the new version of the product.
Thank you for your patience and understanding.
Sep 10, 08:00 CEST

Sep 14, 2026

[ESET PROTECT] planned maintenance
Completed - The scheduled maintenance has been completed.
Sep 14, 21:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 18:00 CEST
Scheduled - Please be aware that on 14.09.2026, between 16:00 - 19:00 UTC, ESET PROTECT will undergo a scheduled maintenance in DE region. Customers will not be able to interact with devices in Computers screen. Other parts of ESET PROTECT where information related to computers is displayed may also be affected.

Thank you for your patience and understanding.
Sep 11, 09:21 CEST
ESET Connect 3.12 HF release: CA + DE + EU + US + JPN
Completed - The scheduled maintenance has been completed.
Sep 14, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 08:00 CEST
Scheduled - Please be aware that on September 14, 2026, between 6:00 - 13:00 UTC, ESET Connect will undergo a scheduled maintenance. Customers will not be able to use APIs.
The aggregated downtime time should add up to around 5 minutes within the maintenance window.
The maintenance is required in order to release the new version of the product.
Thank you for your patience and understanding.
Sep 9, 08:00 CEST
ESET Secure Authentication performance issues
Resolved - The issue has been resolved.
Sep 14, 10:14 CEST
Update - We are continuing to monitor for any further issues.
Sep 9, 15:05 CEST
Update - We continue to monitor the issue.
Sep 9, 15:04 CEST
Monitoring - Customers should now be able to access the ESET Secure Authentication console without the previously reported performance issues and unexpected logouts. We continue to investigate the root cause of the issue and are monitoring the service closely.
Sep 9, 11:43 CEST
Investigating - We are investigating reports of degraded performance in the ESET Secure Authentication console affecting customers in the EU region. Customers may experience slow loading times and repeated logouts while using the console. We are actively investigating the issue and will provide updates as they become available.
Sep 9, 11:23 CEST
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