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Maintenance
Scheduled Maintenance
[ESET Connect] planned maintenance Oct 14, 2024 08:00-15:00 CEST
Please be aware that on October 14, 2024, between 6:00 - 13:00 UTC, ESET Connect will undergo a scheduled maintenance. Customers will not be able to use APIs.

The aggregated downtime time should add up to around 30 minutes within the maintenance window.
The maintenance is required in order to release the new version of the product.

Thank you for your patience and understanding.

Posted on Oct 09, 2024 - 08:00 CEST
Past Incidents
Oct 11, 2024

No incidents reported today.

Oct 10, 2024
Resolved - This incident has been resolved.
Oct 10, 20:17 CEST
Investigating - We are investigating reports of an issue that may cause some of the computer details in ESET PROTECT to be updated with a delay for a subset of customers.
Oct 10, 16:44 CEST
Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024
Resolved - This incident has been resolved.
Oct 4, 13:09 CEST
Monitoring - A fix has been deployed and the errors should not manifest anymore. We will continue to monitor the situation.
Oct 4, 11:54 CEST
Investigating - We are investigating reports where some customers may see "Failed to load data" in their ESET PROTECT console.
Oct 4, 11:04 CEST
Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024
Completed - The scheduled maintenance has been completed.
Oct 1, 11:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 10:00 CEST
Scheduled - Please be aware that on Tuesday, October 1, 2024, between 08:00 - 09:00 UTC, ESET PROTECT Hub will undergo a scheduled maintenance. Customers will not be able to login and perform standard license operations.
The aggregated downtime time should add up to around 5 minutes within the maintenance window.
Thank you for your patience and understanding.

Sep 26, 15:34 CEST
Sep 30, 2024
Completed - The scheduled maintenance has been completed.
Sep 30, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 09:00 CEST
Scheduled - Please be aware that on Monday, September 30, 2024 between 07:00 - 08:00 UTC, we will perform a scheduled maintenance that will affect the ability to log in to various ESET services.
During the maintenance time window, we anticipate that users who are already logged into our cloud products will remain unaffected. However, please note that new logins may be temporarily unavailable for up to 5-10 minutes.
Following ESET cloud security services will be affected for several minutes:
- ESET Business Account
- ESET MSP Administrator
- ESET PROTECT Hub
- ESET Cloud Office Security
- ESET PROTECT
- ESET Inspect
- ESET Secure Authentication Cloud
- ESET Threat Intelligence
- ESET Education Portal
Thank you for your patience and understanding.

Sep 23, 18:17 CEST
Completed - The scheduled maintenance has been completed.
Sep 30, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 09:01 CEST
Scheduled - Please be aware that on Monday September 30, 2024, between 07:00 - 08:00 UTC, ESET Business Account will undergo a scheduled maintenance. Customers will not be able to login and perform basic license operations.
The aggregated downtime time should add up to around 5 minutes within the maintenance window.
Thank you for your patience and understanding.

Sep 23, 18:08 CEST
Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.