Intermittent Microsoft Entra ID SSO Login Issues – ESET PROTECT
Update - We are currently investigating intermittent issues affecting Microsoft Entra ID Single Sign-On (SSO) authentication to ESET PROTECT.

Affected users may experience slow login attempts, excessive redirects, or login failures requiring multiple attempts to access the console.

The issue has been reported since November 2, 2026, and may affect users globally.

Our teams are actively investigating the issue. We apologize for the inconvenience and will provide updates as more information becomes available.
Nov 05, 2026 - 11:47 CET
Investigating - We are currently investigating intermittent issues affecting Microsoft Entra ID Single Sign-On (SSO) authentication to ESET PROTECT.

Affected users may experience slow login attempts, excessive redirects, or login failures requiring multiple attempts to access the console.

The issue has been reported since November 2, 2026, and may affect users globally.

Our teams are actively investigating the issue. We apologize for the inconvenience and will provide updates as more information becomes available.
Nov 05, 2026 - 11:45 CET
ESET PROTECT Degraded Performance
Europe, Africa, Asia Pacific Degraded Performance
Americas, Oceania Degraded Performance
Japan Degraded Performance
Canada Degraded Performance
Germany Degraded Performance
ESET Inspect Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Cloud Office Security - Microsoft 365 Operational
Europe, Africa, Asia Pacific, Japan Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET Cloud Office Security - Google Workspace Operational
Europe, Africa, Asia Pacific, Japan Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET Connect Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Secure Authentication Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET PROTECT Hub Operational
ESET LiveGrid® Operational
ESET LiveGuard Operational
ESET Business Account Operational
ESET MSP Administrator Operational
ESET Threat Intelligence Operational
ESET Home Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 5, 2026

Unresolved incident: Intermittent Microsoft Entra ID SSO Login Issues – ESET PROTECT.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

[ESET Identity Server] planned maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 10:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 09:01 CET
Scheduled - Please be aware that on Thursday October 29 2026, between 8:00 -9:00 UTC, ESET Identity Service will undergo a scheduled maintenance. Customers will not be able to login. The aggregated downtime time should add up to 3 minutes within the maintenance window. 

Following ESET cloud security services will be unavailable:
ESET Business Account
ESET Connect
ESET MSP Administrator 2 + API
ESET PROTECT Hub
ESET Cloud Office Security
ESET PROTECT
ESET Inspect
ESET Secure Authentication Cloud
ESET Threat Intelligence
EDU Portal

Thank you for your patience and understanding.
Oct 27, 09:11 CET

Oct 28, 2026

No incidents reported.

Oct 27, 2026

[ESET Secure Authentication] planned maintenance
Completed - The scheduled maintenance has been completed.
Oct 27, 16:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 10:00 CET
Scheduled - Please be aware that on October 27, 2026 between 09:00 - 15:00 UTC, ESET Secure Authentication service will undergo a scheduled maintenance.

During the upcoming release, we anticipate that customers using 2FA authentication will remain unaffected. However, please note that logins to ESET Secure Authentication Web Console will be temporarily unavailable for up to 120 minutes. (Customers will not be able to activate 2FA for their accounts and to manage users & components).

Thank you for your patience and understanding.
Oct 22, 10:00 CEST

Oct 26, 2026

[ESET Secure Authentication] planned maintenance
Completed - The scheduled maintenance has been completed.
Oct 26, 16:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 10:00 CET
Scheduled - Please be aware that on October 26, 2026 between 09:00 - 15:00 UTC, ESET Secure Authentication service will undergo a scheduled maintenance.

During the upcoming release, we anticipate that customers using 2FA authentication will remain unaffected. However, please note that logins to ESET Secure Authentication Web Console will be temporarily unavailable for up to 120 minutes. (Customers will not be able to activate 2FA for their accounts and to manage users & components).

Thank you for your patience and understanding.
Oct 21, 10:00 CEST
Some users may experience degraded ESET PROTECT web console performance
Resolved - The issue has been resolved.
Oct 26, 10:17 CET
Monitoring - We implemented the fix for the issue and actively monitoring the situation.
Oct 22, 10:08 CEST
Identified - We identified the root cause and preparing the fix.
Oct 22, 10:07 CEST
Investigating - This incident is under investigation
Sep 29, 20:14 CEST

Oct 25, 2026

No incidents reported.

Oct 24, 2026

[ESET Business Account, ESET MSP Administrator, ESET PROTECT Hub] planned maintenance
Completed - The scheduled maintenance has been completed.
Oct 24, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 19:00 CEST
Scheduled - Please be aware that between 19 October – 23 October, outside of business hours (local time), UAB NOD Baltic partner companies operating in Lithuania will undergo a transition from ESET MSP Administrator (EMA) to ESET PROTECT Hub.
During this transition window, affected companies of UAB NOD Baltic will experience temporary outages in the following cloud consoles, and users will not be able to log in or perform any actions within them:
• ESET Business Account
• ESET MSP Administrator 2
• ESET Cloud Office Security
• ESET PROTECT
• ESET Inspect
• ESET Threat Intelligence
Important: This outage applies only to the impacted UAB NOD Baltic partner companies.
Please note that while access to these consoles will be unavailable during the maintenance, all customer cybersecurity services and protection will remain fully operational and unaffected.

Thank you for your patience and understanding.
Oct 15, 12:14 CEST

Oct 23, 2026

[ESET Business Account, ESET MSP Administrator, ESET PROTECT Hub] planned maintenance
Completed - The scheduled maintenance has been completed.
Oct 23, 23:59 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 19:01 CEST
Scheduled - Please be aware that between 19 October – 23 October, outside of business hours (local time), Eset s.r.o. partner companies operating in Slovakia will undergo a transition from ESET MSP Administrator (EMA) to ESET PROTECT Hub.
During this transition window, affected companies of Eset s.r.o. will experience temporary outages in the following cloud consoles, and users will not be able to log in or perform any actions within them:
• ESET Business Account
• ESET MSP Administrator 2
• ESET Cloud Office Security
• ESET PROTECT
• ESET Inspect
• ESET Threat Intelligence
Important: This outage applies only to the impacted Eset s.r.o. partner companies.
Please note that while access to these consoles will be unavailable during the maintenance, all customer cybersecurity services and protection will remain fully operational and unaffected.

Thank you for your patience and understanding.
Oct 15, 12:05 CEST

Oct 22, 2026

ESET Connect
Completed - The scheduled maintenance has been completed.
Oct 22, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 07:00 CEST
Scheduled - Please be aware that on 21/Oct/2026 and 22/Oct/2026, between 05:00 - 13:00 UTC, ESET Connect will undergo a scheduled maintenance. Customers will not be able to use APIs. The aggregated downtime time should add up to around 5 minutes within the maintenance window.
The maintenance is required in order to release the new version of the product.
Thank you for your patience and understanding.
Oct 19, 12:01 CEST
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