ESET Home not accessible
Update - The portals are now operational again, and service has been restored for customers.

We are continuing to investigate the root cause of the issue and are actively working to identify and resolve the underlying problem. At this time, customers should be able to use the portals normally, and no further service impact has been observed.

We will provide another update as soon as additional information becomes available.
Nov 13, 2026 - 21:30 CET
Investigating - We are aware of an issue affecting ESET HOME.

Customers may be unable to sign in to ESET HOME using either the web portal or the mobile application. We are actively investigating the issue and will provide updates as they become available.

Affected regions: EU, US and LATAM - possibly global.
Nov 13, 2026 - 20:38 CET
ESET Cloud Office Security for Microsoft 365: Ongoing issues with protection and objects scanning
Monitoring - The status of our systems is operational. We are monitoring situation.
Nov 13, 2026 - 19:12 CET
Update - Situation is gradually improving. The functionality is currently being monitored.
Nov 13, 2026 - 17:07 CET
Identified - We are aware of an issue affecting ESET Cloud Office Security for Microsoft 365 that may delay or skip the scanning of received objects.
As a result, some objects may be accessible without having been processed by ESET Cloud Office Security.
The protection provided by ESET security products deployed in customer environments is not affected.
Nov 13, 2026 - 14:41 CET
ESET PROTECT Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Inspect Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Cloud Office Security - Microsoft 365 Operational
Europe, Africa, Asia Pacific, Japan Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET Cloud Office Security - Google Workspace Operational
Europe, Africa, Asia Pacific, Japan Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET Connect Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Secure Authentication Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET PROTECT Hub Operational
ESET LiveGrid® Operational
ESET LiveGuard Operational
ESET Business Account Operational
ESET MSP Administrator Operational
ESET Threat Intelligence Operational
ESET Home Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 14, 2026

No incidents reported today.

Nov 13, 2026

Intermittent Microsoft Entra ID SSO Login Issues – ESET PROTECT
Resolved - The issue has been resolved.
Nov 13, 14:14 CET
Monitoring - We have deployed fix to address the issue.
Nov 13, 11:58 CET
Update - A feature release of ESET PROTECT Hub is scheduled for November 12, 2026, between 09:30 and 12:30 CET. During this maintenance window, customers may experience intermittent service unavailability totaling up to approximately 60 minutes.
Nov 12, 10:21 CET
Identified - The root cause of the intermittent Microsoft Entra ID Single Sign-On authentication issues affecting ESET PROTECT has been identified and a fix has been prepared. The fix is currently pending release; however, the deployment schedule has not yet been confirmed. We will provide further updates as soon as release timing is available.
Nov 6, 13:19 CET
Update - We are currently investigating intermittent issues affecting Microsoft Entra ID Single Sign-On (SSO) authentication to ESET PROTECT.

Affected users may experience slow login attempts, excessive redirects, or login failures requiring multiple attempts to access the console.

The issue has been reported since November 2, 2026, and may affect users globally.

Our teams are actively investigating the issue. We apologize for the inconvenience and will provide updates as more information becomes available.
Nov 5, 11:47 CET
Investigating - We are currently investigating intermittent issues affecting Microsoft Entra ID Single Sign-On (SSO) authentication to ESET PROTECT.

Affected users may experience slow login attempts, excessive redirects, or login failures requiring multiple attempts to access the console.

The issue has been reported since November 2, 2026, and may affect users globally.

Our teams are actively investigating the issue. We apologize for the inconvenience and will provide updates as more information becomes available.
Nov 5, 11:45 CET

Nov 12, 2026

[ESET PROTECT Hub] planned maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 12:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 09:30 CET
Scheduled - Please be aware that on Thursday, November 12 2026, between 08:30 -  11:30 UTC, ESET PROTECT Hub will undergo a scheduled maintenance. Customers will not be able to login and perform standard operations.

The aggregated downtime time should add up to around 60 minutes within the maintenance window.

Thank you for your patience and understanding.
Nov 9, 18:02 CET
ESET Protect | Error Accessing EDR Rules and EDR exclusions
Resolved - This incident has been resolved.
Nov 12, 10:33 CET
Monitoring - The issue has been mitigated.
Nov 11, 15:24 CET
Identified - We are investigating reports of issues accessing EDR Rules and Exclusions in ESET PROTECT for customers in Japan. Customers may see a "Failed to load data" message when opening these pages after navigating from ESET Inspect. This issue does not affect the protection status of managed devices, and we are actively working to identify the cause.
Nov 10, 14:16 CET

Nov 11, 2026

Nov 10, 2026

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

Nov 5, 2026

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

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