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ESET PROTECT no longer sending events to syslog
Update - We continue to investigate the issue and will provide updates in due course.
Sep 16, 2024 - 18:14 CEST
Investigating - Some customers may experience issue with sending events from the EP to their Syslog server.
Sep 16, 2024 - 12:02 CEST
ESET PROTECT Partial Outage
Europe, Africa, Asia Pacific Partial Outage
Americas, Oceania Partial Outage
Japan Partial Outage
Canada Partial Outage
ESET Inspect Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
ESET Cloud Office Security - Microsoft 365 Operational
Europe, Africa, Asia Pacific, Japan Operational
Americas, Oceania Operational
Canada Operational
ESET Cloud Office Security - Google Workspace Operational
Europe, Africa, Asia Pacific, Japan Operational
Americas, Oceania Operational
Canada Operational
ESET Connect Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
ESET PROTECT Hub Operational
ESET LiveGrid® Operational
ESET LiveGuard Operational
ESET Business Account Operational
ESET MSP Administrator Operational
ESET Secure Authentication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 16, 2024
ESET Secure Authentication planned maintenance
Completed - The scheduled maintenance has been completed.
Sep 16, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 10:30 CEST
Scheduled - Please be aware that on September 16, 2024 between 08:30 - 13:00 UTC, ESET Secure Authentication service will undergo a scheduled maintenance.
During the upcoming release, we anticipate that customers using 2FA authentication will remain unaffected. However, please note that logins to ESET Secure Authentication Web Console will be temporarily unavailable for up to 30 minutes. (Customers will not be able to activate 2FA for their accounts and to manage users & components).
Thank you for your patience and understanding.
Sep 10, 14:15 CEST
ESET MSP Administrator planned maintenance
Completed - The scheduled maintenance has been completed.
Sep 16, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 09:00 CEST
Scheduled - Please be aware that on September 16, 2024, between 07:00 - 08:00 UTC, ESET MSP Administrator 2 will undergo a scheduled maintenance. Customers will not be able to login.
The aggregated downtime time should add up to around 5 minutes within the maintenance window.
Thank you for your patience and understanding.
Sep 11, 17:54 CEST
Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024
Unable to activate PROTECT and INSPECT from ESET Protect Hub
Resolved - This incident has been resolved.
Sep 11, 08:58 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 11, 01:02 CEST
Identified - Root cause has been identified.
Sep 11, 00:19 CEST
Investigating - We are investigating multiple reports of inability to create PROTECT and INSPECT instances from ESET PROTECT HUB.
Sep 10, 23:14 CEST
Sep 10, 2024
Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024
"Last connected" time not updated in ESET PROTECT
Resolved - This incident has been resolved.
Sep 6, 13:58 CEST
Monitoring - The fix was deployed and the behavior should return to normal. We will continue to monitor the situation.
Sep 6, 12:36 CEST
Update - The root cause of the issue was identified and we are working on a fix.
Sep 6, 10:24 CEST
Update - According to the latest reports, the actual connectivity of agents may be affected. We continue to investigate the issue with high priority.
Sep 6, 10:18 CEST
Investigating - We are investigating reports of "Last connected" time column not showing up-to-date data in ESET PROTECT. We will provide more information as the investigation progresses.
Sep 6, 10:05 CEST
Sep 5, 2024

No incidents reported.

Sep 4, 2024
ESET Connect unavailable
Resolved - This incident has been resolved.
Sep 4, 16:18 CEST
Monitoring - The underlying issue has been identified and fixed. We continue to monitor the behavior.
Sep 4, 14:37 CEST
Investigating - We are investigating reports of ESET Connect's unavailability. We will provide further updates shortly.
Sep 4, 11:17 CEST
ESET LiveGuard planned maintenance
Completed - The scheduled maintenance has been completed.
Sep 4, 13:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 09:00 CEST
Scheduled - Please be aware that on September 4th, 2024, between 7:00 - 11:00 UTC the ESET LiveGuard operation team will conduct a scheduled maintenance that might cause customers to not receive the results from sent samples in time, i.e. processing of some samples might take longer than usual.
Aug 27, 16:37 CEST
Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

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