ESET PROTECT Cloud - ESET Full Disk Encryption recovery password is unusuable

Incident Report for ESET

Resolved

This incident has been resolved.

Posted May 02, 2023 - 10:50 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 28, 2023 - 08:38 CEST

Identified

We have identified an issue with ESET PROTECT Cloud.
ESET Full Disk Encryption recovery password generated from the WEB Console is unusable since upgrade to ESET PROTECT Cloud v 4.3.8.1

Posted Apr 26, 2023 - 23:59 CEST

This incident affected: ESET PROTECT (Europe, Africa, Asia Pacific).