Degraded performance of ESET Secure Authentication Apple Push Notification Service
Incident
Report for ESET
Resolved
The incident has been resolved.
Monitoring
Connections to APNS should be fully functional and no connection errors were logged since yesterday (4.8.2026) 16:30 CET (14:30 UTC). There is no degradation of the service at present.
The incident is being monitored.
The incident is being monitored.
Update
A fix was implemented.
Update
The issue should be resolved soon.
Identified
The cause of the issue was identified.
Update
Investigation is still ongoing. The network issue is being consulted with Apple support.
The scope of degradation has been evaluated to approximately 5-10 push notifications dropped every 15 minutes.
Alert has been published to let customers know they can still use alternative OTP authentication method:
https://support.eset.com/en/alert8983
The scope of degradation has been evaluated to approximately 5-10 push notifications dropped every 15 minutes.
Alert has been published to let customers know they can still use alternative OTP authentication method:
https://support.eset.com/en/alert8983
Investigating
We have identified a problem with ESET Secure Authentication Apple Push Notification Service for iOS devices . There are intermittent drops in connection and some of the push notifications are not arriving for users with iOS devices.
This incident affected: ESET Secure Authentication (Europe, Africa, Asia Pacific, Americas, Oceania, Canada, Germany).