ESET PROTECT Cloud - some customers might be unable to log in or see Network call timeout errors

Incident Report for ESET

Resolved

This incident has been resolved.

Posted Oct 01, 2022 - 08:47 CEST

Update

We are continuing to monitor for any further issues.

Posted Sep 30, 2022 - 09:43 CEST

Monitoring

The fixed version is being rolled out gradually.
We are monitoring the situation.

Posted Sep 30, 2022 - 09:36 CEST

Identified

The problem has been identified, We are preparing a fix.

Posted Sep 29, 2022 - 14:21 CEST

Investigating

We're investigating reports of an issue with ESET PROTECT Cloud.
Some customers might be unable to log in or may see Network call timeout errors after successful login.
We are searching for unhealthy instances and is restarting them.
The teams responsible are working on it.

We apologize for the inconvenience caused by this.

Posted Sep 29, 2022 - 13:39 CEST

This incident affected: ESET PROTECT (Europe, Africa, Asia Pacific).