ESET Cloud Office Security - Files in Google Drive may not be scanned

Incident Report for ESET

Resolved

This incident has been resolved.

Posted Jul 16, 2024 - 17:05 CEST

Monitoring

A fix was applied.

Posted Jul 16, 2024 - 17:04 CEST

Identified

Root cause has been identified. Hotfix mitigating the issue is planned to be released within the next 24H.

Posted Jul 12, 2024 - 16:20 CEST

Investigating

We are investigating reports that as of a few hours ago, some files uploaded to Google Drive may not be scanned, or may be scanned with a significant delay. We will provide more information as the investigation advances.

Posted Jul 12, 2024 - 14:57 CEST

This incident affected: ESET Cloud Office Security - Microsoft 365 (Europe, Africa, Asia Pacific, Japan, Americas, Oceania, Canada).