Issue with logging in to hybrid EBA/MSP account

Incident Report for ESET

Resolved

The issue has been resolved.

Posted Sep 30, 2026 - 11:12 CEST

Monitoring

A fix has been implemented and verified in the production environment. All affected users should now be able to log in to their hybrid EBA/MSP accounts.

The incident is currently in state of being monitored.

Posted Sep 29, 2026 - 18:37 CEST

Identified

We have received multiple reports from customers who are unable to log in to their hybrid EBA/MSP accounts. The issue appears to be global, but affects only a very small percentage of users.

Our development team is working on a fix.

Posted Sep 28, 2026 - 17:23 CEST

This incident affected: ESET Business Account and ESET MSP Administrator.