Login issue

Incident Report for ESET

Resolved

This incident has been resolved.

Posted Jan 21, 2024 - 13:06 CET

Update

The login issue may occur sporadically.

Posted Jan 21, 2024 - 10:29 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 21, 2024 - 08:46 CET

Identified

We have identified the cause of the issue. The responsible teams are working on the solution.

Posted Jan 21, 2024 - 08:31 CET

Update

We are continuing to investigate this issue.

Posted Jan 21, 2024 - 07:32 CET

Investigating

Users can experience an issue with logging in to their ESET PROTECT / ESET Inspect instances, ESET Business Account, ESET MSP Administrator & API, ESET Cloud Office Security, and ESET Connect accounts.

We are investigating the issue.

Posted Jan 21, 2024 - 07:31 CET

This incident affected: ESET Cloud Office Security (Europe, Africa, Asia Pacific, Japan), ESET PROTECT (Europe, Africa, Asia Pacific), ESET Inspect (Europe, Africa, Asia Pacific), ESET Connect (Europe, Africa, Asia Pacific), and ESET Business Account, ESET MSP Administrator.