ESET Secure Authentication customers might be unable to log in

Incident Report for ESET

Resolved

This incident has been resolved.

Posted Dec 06, 2024 - 17:14 CET

Monitoring

The issue was resolved and we continue to monitor the behavior.

Posted Dec 06, 2024 - 11:00 CET

Update

The team responsible is working on a fix.

Posted Dec 06, 2024 - 09:55 CET

Identified

The root cause of the issue has been identified.

Posted Dec 06, 2024 - 09:51 CET

Investigating

ESET Secure Authentication customers using ESET PROTECT Hub might be unable to log into the console.
Log-in attempts might fail with Access denied, your company pool has no free license units.
The two-factor authentication is working correctly.

Posted Dec 06, 2024 - 09:32 CET

This incident affected: ESET Secure Authentication (Europe, Africa, Asia Pacific).