Update
Some customers may continue to experience delays until the high volume of events in their queue has been fully processed.
Monitoring
Real-time log sending functionality is restored in EU region as well. Switching to monitoring phase.
Update
- Real-time log sending functionality is restored in US region
- EU region audit logs sending is up to date
- Events from ESET Inspect and ESET Protect are still delayed in EU region by an hour - the delay is shortening over time and eventually will be gone.
- EU region audit logs sending is up to date
- Events from ESET Inspect and ESET Protect are still delayed in EU region by an hour - the delay is shortening over time and eventually will be gone.
Identified
The root cause has been found and the situation should improve
Investigating
We are currently experiencing a partial outage affecting the transmission of syslog messages. This issue is impacting the ability to send logs(real-time) from the PROTECT(cloud) instances.
This incident affects: ESET PROTECT (Europe, Africa, Asia Pacific, Americas, Oceania, Germany).