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Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
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Europe, Africa, Asia Pacific, Japan Operational
Americas, Oceania Operational
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Germany Operational
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Europe, Africa, Asia Pacific, Japan Operational
Americas, Oceania Operational
Canada Operational
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Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
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Canada Operational
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Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
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Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[ESET Secure Authentication] planned maintenance Jul 28, 2025 10:00-16:00 CEST

Please be aware that on July 28, 2025 between 08:00 - 14:00 UTC, ESET Secure Authentication service will undergo a scheduled maintenance.

During the upcoming release, we anticipate that customers using 2FA authentication will remain unaffected. However, please note that logins to ESET Secure Authentication Web Console will be temporarily unavailable for up to 120 minutes. (Customers will not be able to activate 2FA for their accounts and to manage users & components).

Thank you for your patience and understanding.
Posted on Jul 23, 2025 - 10:00 CEST

[ESET Secure Authentication] planned maintenance Jul 29, 2025 10:00-16:00 CEST

Please be aware that on July 29, 2025 between 08:00 - 14:00 UTC, ESET Secure Authentication service will undergo a scheduled maintenance.

During the upcoming release, we anticipate that customers using 2FA authentication will remain unaffected. However, please note that logins to ESET Secure Authentication Web Console will be temporarily unavailable for up to 120 minutes. (Customers will not be able to activate 2FA for their accounts and to manage users & components).

Thank you for your patience and understanding.
Posted on Jul 24, 2025 - 10:00 CEST

[ESET PROTECT Hub] planned maintenance Jul 30, 2025 10:00-12:00 CEST

Please be aware that on Wednesday, July 30 2025, between 08:00 - 10:00 UTC, ESET PROTECT Hub will undergo a scheduled maintenance. This release will be deployed seamlessly within the maintenance window, with no downtime or impact to customers.

Thank you for your patience and understanding.
Posted on Jul 25, 2025 - 10:00 CEST
Jul 26, 2025

No incidents reported today.

Jul 25, 2025
ESET PROTECT showing incorrect communication time with devices
Resolved - This incident has been resolved.
Jul 25, 19:30 CEST
Monitoring - The issue was mitigated, we continue to monitor the situation.
Jul 25, 15:58 CEST
Investigating - We are currently investigating this issue.
Jul 25, 13:52 CEST
Jul 24, 2025

No incidents reported.

Jul 23, 2025
[ESET Inspect] v2.7 release
Completed - The scheduled maintenance has been completed.
Jul 23, 17:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 09:00 CEST
Scheduled - Please be aware that between 7:00 UTC on 22 July 2025 and 15:00 UTC on 23 July 2025 the new version of ESET Inspect will be released. Customers will not be able to log in to the web console and send events to the server during upgrade.

The aggregated downtime time will depend of the instance size and will take up to 2 hours within the maintenance window.

The maintenance is required in order to release version 2.7 of ESET Inspect

Thank you for your patience and understanding.
Jul 17, 09:00 CEST
Jul 22, 2025
Jul 21, 2025

No incidents reported.

Jul 20, 2025

No incidents reported.

Jul 19, 2025
[ESET Business Account, ESET MSP Administrator, ESET PROTECT Hub] planned maintenance
Completed - The scheduled maintenance has been completed.
Jul 19, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 20:00 CEST
Scheduled - Please be aware that on Saturday, July 19 2025, between 18:00 - 21:00 UTC, ESET Business Account, ESET MSP Administrator and ESET PROTECT Hub will undergo a scheduled maintenance. Customers will not be able perform standard license management operations. The aggregated downtime time should add up to around 1 minute within the maintenance window. Thank you for your patience and understanding.
Jul 16, 00:00 CEST
Jul 18, 2025

No incidents reported.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025
ESET PROTECT login might fail with error "502 Bad Gateway"
Resolved - This incident has been resolved.
Jul 15, 13:18 CEST
Monitoring - The issue was fixed, we continue to monitor the behavior.
Jul 15, 12:00 CEST
Investigating - We are investigating reports of error "502 Bad Gateway" received by some of our customers on logging into the ESET PROTECT console.
Jul 15, 11:23 CEST
Jul 14, 2025
[ESET Threat Intelligence] planned maintenance
Completed - The scheduled maintenance has been completed.
Jul 14, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 10:00 CEST
Scheduled - Please be aware that on Monday, 14th July, 2025, between 08:00 -  10:00 UTC, ESET Threat Intelligence will undergo a scheduled maintenance. Customers will not be able to access ESET Threat Intelligence Portal (eti.eset.com) and TAXII server (taxii.eset.com).

The aggregated downtime time should add up to around 5 minutes within the maintenance window.
The maintenance is required in order to update server software for improved security and performance.

Thank you for your patience and understanding.
Jul 9, 11:38 CEST
Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

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