Resolved -
This incident has been resolved.
Apr 8, 11:00 CEST
Update -
Some customers may continue to experience delays until the high volume of events in their queue has been fully processed.
Apr 4, 11:00 CEST
Monitoring -
Real-time log sending functionality is restored in EU region as well. Switching to monitoring phase.
Apr 4, 08:53 CEST
Update -
- Real-time log sending functionality is restored in US region
- EU region audit logs sending is up to date
- Events from ESET Inspect and ESET Protect are still delayed in EU region by an hour - the delay is shortening over time and eventually will be gone.
Apr 3, 20:40 CEST
Identified -
The root cause has been found and the situation should improve
Apr 3, 13:59 CEST
Investigating -
We are currently experiencing a partial outage affecting the transmission of syslog messages. This issue is impacting the ability to send logs(real-time) from the PROTECT(cloud) instances.
Apr 3, 12:32 CEST