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ESET PROTECT(cloud) sending syslog messages delayed
Update - Some customers may continue to experience delays until the high volume of events in their queue has been fully processed.
Apr 04, 2025 - 11:00 CEST
Monitoring - Real-time log sending functionality is restored in EU region as well. Switching to monitoring phase.
Apr 04, 2025 - 08:53 CEST
Update - - Real-time log sending functionality is restored in US region
- EU region audit logs sending is up to date
- Events from ESET Inspect and ESET Protect are still delayed in EU region by an hour - the delay is shortening over time and eventually will be gone.
Apr 03, 2025 - 20:40 CEST
Identified - The root cause has been found and the situation should improve
Apr 03, 2025 - 13:59 CEST
Investigating - We are currently experiencing a partial outage affecting the transmission of syslog messages. This issue is impacting the ability to send logs(real-time) from the PROTECT(cloud) instances.
Apr 03, 2025 - 12:32 CEST
ESET PROTECT Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Inspect Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Cloud Office Security - Microsoft 365 Operational
Europe, Africa, Asia Pacific, Japan Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET Cloud Office Security - Google Workspace Operational
Europe, Africa, Asia Pacific, Japan Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET Connect Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Secure Authentication Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET PROTECT Hub Operational
ESET LiveGrid® Operational
ESET LiveGuard Operational
ESET Business Account Operational
ESET MSP Administrator Operational
ESET Threat Intelligence Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 4, 2025

Unresolved incident: ESET PROTECT(cloud) sending syslog messages delayed.

Apr 3, 2025
Apr 2, 2025
[ESET LiveGuard] planned maintenance
Completed - The scheduled maintenance has been completed.
Apr 2, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 06:00 CEST
Scheduled - Please be aware that on 2nd of April 2025, between 4:00 -  8:00 UTC, ESET LiveGuard will undergo a scheduled maintenance. Customers will have to wait longer for their files to get analysed.

The aggregated downtime time should add up to around 20 minutes within the maintenance window.

Thank you for your patience and understanding.
Mar 28, 06:00 CET
Apr 1, 2025

No incidents reported.

Mar 31, 2025
ESET Connect
Completed - The scheduled maintenance has been completed.
Mar 31, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 08:00 CEST
Scheduled - Please be aware that on March 31, 2025, between 6:00 - 13:00 UTC, ESET Connect will undergo a scheduled maintenance. Customers will not be able to use APIs.
The aggregated downtime time should add up to around 5 minutes within the maintenance window.
The maintenance is required in order to release the new version of the product.
Thank you for your patience and understanding.
Mar 27, 08:00 CET
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
[ESET LiveGuard] planned maintenance
Completed - The scheduled maintenance has been completed.
Mar 27, 12:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 10:00 CET
Scheduled - Please be aware that on March 27th 2025, between 9:00 -  11:00 UTC, ESET LiveGuard will undergo a scheduled maintenance. Customers will not be able to see and receive results.

The aggregated downtime time should add up to around 10 minutes within the maintenance window.

Thank you for your patience and understanding.
Mar 24, 11:34 CET
Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025
Problem with creating new installers in ESET Protect
Resolved - This incident has been resolved.
Mar 22, 17:28 CET
Monitoring - Potential problem was identified and fix was applied.
Mar 22, 11:40 CET
Investigating - Some users in the US region may experience problem with creating installers because of error "Failed to save installer" in ESET Protect.
Mar 22, 11:04 CET
Problem with log in to ESET Protect
Resolved - This incident has been resolved.
Mar 22, 17:22 CET
Monitoring - Some customers experienced problem with login to ESET Protect.
Problem was identified and fix was applied.
Mar 22, 11:27 CET
Identified - Users in US region can not login to ESET Protect because of error 404.
Mar 22, 10:59 CET
Mar 21, 2025

No incidents reported.

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