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ESET PROTECT is unreachable
Monitoring - Our cloud services provider rolled out the fix and the issue has been resolved. We are monitoring the situation.
Jul 06, 2025 - 05:05 CEST
Identified - ESET PROTECT Web Console might be unreachable. Some login attempts might end up with "Error 503 - Service Unavailable"
Our cloud services provider is working on the restoration of the services.
Jul 04, 2025 - 15:06 CEST
ESET PROTECT Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Inspect Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Cloud Office Security - Microsoft 365 Operational
Europe, Africa, Asia Pacific, Japan Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET Cloud Office Security - Google Workspace Operational
Europe, Africa, Asia Pacific, Japan Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET Connect Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Japan Operational
Canada Operational
Germany Operational
ESET Secure Authentication Operational
Europe, Africa, Asia Pacific Operational
Americas, Oceania Operational
Canada Operational
Germany Operational
ESET PROTECT Hub Operational
ESET LiveGrid® Operational
ESET LiveGuard Operational
ESET Business Account Operational
ESET MSP Administrator Operational
ESET Threat Intelligence Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ESET Identity Service Planned Maitenance Jul 8, 2025 09:00-10:00 CEST

Please be aware that on Tuesday, 8 July 2025, between 07:00 - 08:00 UTC, ESET Identity service will undergo a scheduled maintenance. Customers will not be able to login. The aggregated downtime time should add up to around 1 minute within the maintenance window

Following ESET cloud security services will be unavailable:
ESET Business Account
ESET Connect
ESET MSP Administrator 2 + API
ESET PROTECT Hub
ESET Cloud Office Security
ESET PROTECT
ESET Inspect
ESET Secure Authentication Cloud
ESET Threat Intelligence
EDU Portal

Thank you for your patience and understanding.
Posted on Jul 03, 2025 - 09:00 CEST

[ESET MSP Administrator] planned maintenance Jul 8, 2025 10:00-11:00 CEST

Please be aware that on Tuesday, July 8 2025, between 8:00 - 9:00 UTC, ESET MSP Administrator 2 and ESET MSP Administrator 2 API will undergo a scheduled maintenance. Customers will not be able to login and perform standard operations. The aggregated downtime time should add up to around 1 minute within the maintenance window. Thank you for your patience and understanding.
Posted on Jul 03, 2025 - 10:00 CEST
Jul 7, 2025

No incidents reported today.

Jul 6, 2025

Unresolved incident: ESET PROTECT is unreachable.

Jul 5, 2025

No incidents reported.

Jul 4, 2025
Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025
[ESET Threat Intelligence] TAXII.ESET.COM planned maintenance
Completed - The scheduled maintenance has been completed.
Jul 1, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 09:00 CEST
Scheduled - Please be aware that on 1st July, 2025, between 7:00 AM - 1:00 PM UTC, ESET Threat Intelligence will undergo a scheduled maintenance. Customers will not be able to access TAXII.ESET.COM (taxii1 service)

The maintenance is required in order to update TAXII 1 service and apply security patches.

Thank you for your patience and understanding.
Jun 26, 09:00 CEST
[ESET PROTECT Hub] planned maintenance
Completed - The scheduled maintenance has been completed.
Jul 1, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 10:00 CEST
Scheduled - Please be aware that on Tuesday, July 1 2025, between 08:00 -  10:00 UTC, ESET PROTECT Hub will undergo a scheduled maintenance. This release will be deployed seamlessly within the maintenance window, with no downtime or impact to customers.

Thank you for your patience and understanding.
Jun 26, 10:00 CEST
Jun 30, 2025
ESET PROTECT unreachable, except US location
Resolved - This incident has been resolved.
Jun 30, 09:33 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 09:29 CEST
Update - ESET PROTECT is now available from all regions.
Jun 30, 09:27 CEST
Identified - The service has been restored in the EU and Japan regions
Jun 30, 09:24 CEST
Investigating - ESET PROTECT is unreachable in all locations except the US.
Relevant teams are working with the highest priority to resolve the issue.
We apologize for the inconvenience caused.
Jun 30, 08:54 CEST
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025
ESET Connect IDS disaster recovery testing
Completed - The scheduled maintenance has been completed.
Jun 26, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 09:00 CEST
Scheduled - Please be aware that on Jun 26, 2025, between 7:00 - 8:00 UTC, ESET Connect oAuth Endpoint will undergo a maintenance. Customers will not be able to get or renew Bearer token.
The aggregated downtime time should add up to around 15 minutes within the maintenance window.
The maintenance is required in order to test disaster recovery od IDS.
Thank you for your patience and understanding.
Jun 23, 09:00 CEST
Jun 25, 2025

No incidents reported.

Jun 24, 2025
[ESET Secure Authentication] planned maintenance
Completed - The scheduled maintenance has been completed.
Jun 24, 16:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 10:00 CEST
Scheduled - Please be aware that on June 24, 2025 between 08:00 - 14:00 UTC, ESET Secure Authentication service will undergo a scheduled maintenance.

During the upcoming release, we anticipate that customers using 2FA authentication will remain unaffected. However, please note that logins to ESET Secure Authentication Web Console will be temporarily unavailable for up to 120 minutes. (Customers will not be able to activate 2FA for their accounts and to manage users & components).

Thank you for your patience and understanding.
Jun 19, 10:00 CEST
ESET Connect
Completed - The scheduled maintenance has been completed.
Jun 24, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 07:00 CEST
Scheduled - Please be aware that on June 24, 2025, between 5:00 - 13:00 UTC, ESET Connect will undergo a scheduled maintenance. Customers will not be able to use APIs.
The aggregated downtime time should add up to around 15 minutes within the maintenance window.
The maintenance is required in order to release the new version of the product.
Thank you for your patience and understanding.
Jun 19, 07:00 CEST
[ESET Threat Intelligence] planned maintenance
Completed - The scheduled maintenance has been completed.
Jun 24, 11:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 08:00 CEST
Scheduled - Please be aware that on 24th June, 2025, between 06:00 -  09:00 UTC, ESET Threat Intelligence will undergo a scheduled maintenance. Customers will not be able to access ESET Threat Intelligence Portal, TAXII server and MISP web UI. MISP API will be still accessible.

The aggregated downtime time should add up to around 1 hour within the maintenance window. The maintenance is required in order to update server software for improved security and performance.

Thank you for your patience and understanding.
Jun 19, 08:00 CEST
Jun 23, 2025
[ESET Secure Authentication] planned maintenance
Completed - The scheduled maintenance has been completed.
Jun 23, 16:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 10:00 CEST
Scheduled - Please be aware that on June 23, 2025 between 08:00 - 14:00 UTC, ESET Secure Authentication service will undergo a scheduled maintenance.

During the upcoming release, we anticipate that customers using 2FA authentication will remain unaffected. However, please note that logins to ESET Secure Authentication Web Console will be temporarily unavailable for up to 120 minutes. (Customers will not be able to activate 2FA for their accounts and to manage users & components).

Thank you for your patience and understanding.
Jun 18, 10:00 CEST
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